April 20 2026
Choosing the right Support at Home
Choosing a home care provider is an important decision.
The right provider should support you not only with services, but also with guidance, flexibility, and reassurance as your needs change.
When comparing home care providers, it can help to ask clear questions about how care is delivered and what support is available. The checklist below can help you understand what to look for and what to ask.
What to consider when choosing a provider
✅ Do they offer services in your area?
Whilst a provider may have offices in your area, the Support Workers may not always be available in the region. So it’s important to get clarity on this early on in your search to ensure the support you require is available nearby and can be delivered consistently.
✅ Do you have a team to guide me through the home care process?
Navigating the home care system can feel overwhelming, especially when it’s your first time applying for government-funded support or comparing different providers. Having a dedicated team to help simplify and guide you through your journey ensures a smoother process.
✅ Can a Care Manager tailor services to my needs and budget?
A Care Manager can guide you through the home care process, help tailor services to your needs and budget, and suggest personalised options for you as circumstances change to ensure you continue to receive the appropriate support need.
✅ Is there continuity of care where possible?
Choosing a provider that offers a full range of health and aged care services can give you greater continuity and peace of mind as your care needs change over time, meaning smoother transition with a care team that already understands your preferences and goals.
A provider with broader services can support you not just now, but also into the future. Having a reliable and familiar care team, who already understand their loved one's history, can be a source of real comfort and reassurance to friends and family, particularly when navigating new Home Care legislation.
✅ Do your Support Workers receive comprehensive training?
Support workers should receive comprehensive training, and undergo reference and criminal history checks.
✅ Do your Support Workers undergo reference and criminal checks?
Your safety should always come first. A reputable home care provider will ensure every Support Worker has been thoroughly screened through reference checks, criminal history checks, and other required clearances.
✅ Can I request a change if a Support Worker isn’t suitable?
Feeling comfortable with the person providing you care is important. A good home care provider should respect your preferences and be flexible if a Support worker isn’t the right fit. You should have the option to request a change without feeling uncomfortable or guilty.
✅ Is it easy to contact my Care Manager?
Being able to easily contact your Care Manager is essential for feeling supported. A good provider will offer clear communication channels.
✅ Can you request a change if something isn’t working?
You should feel comfortable raising concerns and asking for adjustments.
✅ Are language or culturally appropriate supports available?
Communication and cultural understanding can play an important role in feeling comfortable with care.
✅ Are there support for carer services available?
Looking after a loved one carer support and respite services can help families sustain care over time.
Taking the time to ask these questions can help you feel confident that your care will support your independence, wellbeing, and peace of mind.
Ready to learn more or get started with Calvary Home Care?
If you’d like to learn more about Calvary Home Care or discuss whether our services are right for you, you can contact our team on 1800 52 72 72 or make an enquiry to learn more, discuss the support that best suits your needs, and take the first steps toward home care.
