Home Care
If you need help at home, we'll make sure it doesn't feel like help.
If your current Home Care provider isn't meeting your needs, you don't have to stay with them.
Through the Australian Government's Support at Home program, you have the right to choose a provider that's the right fit for you.
Switching providers is easier than many people expect. Your funding, including any unspent funds, moves with you, and with the right support, your care can continue with minimal disruption. At Calvary, we'll guide you through the process every step of the way, making the transition as simple and stress-free as possible.
Let's make the switch simple
Contact our team today.
Is it time to switch?
There isn't always one moment that makes the decision clear.
If your current Home Care provider is no longer meeting your needs, it may be time to consider a change.
You might be ready to switch if:
- Your care no longer reflects your needs or goals.
- Communication with your provider is difficult or unclear.
- You're receiving inconsistent or unreliable support.
- You're unsure how your funding is being used.
- You no longer feel confident in the care you're receiving.
You deserve Home Care that gives you confidence, choice and personalised support.
What to look for and what to review
Switching providers isn’t about starting over, it’s about finding support that works better for you. The right provider should help you feel:
- understood
- informed
- supported as your needs change
Home care should fit around your life, not the other way around.
Switching providers is an opportunity to find care that better suits your life. You may want to look for:
Clear and responsive communication |
A dedicated Care Manager to guide you |
Personalised services tailored to your needs and budget |
Transparency around funding and costs |
Flexibility as your needs change |
Consistent and well-trained support workers where possible |
Services that support both current and future needs |
Taking the time to ask questions can help you feel confident in your decision.
Before changing providers, it helps to understand your current situation. You may want to review:
Your home care or Support at Home agreement |
Your care plan and current services |
Your available budget and any unspent funds |
Your notice period |
What's working well, and what isn't |
This helps you clearly communicate your needs and find a provider that better aligns with them.
How to switch home care providers
Switching providers is simpler than many people expect. Your new provider can guide you through the process and help coordinate the transition. Your funding, including any unspent funds, will move with you to your new provider.
Start by talking with your preferred provider about your needs, what isn’t working in your current care, and what you’re looking for moving forward. They can confirm service availability, explain how they work, and begin planning your care.
Call My Aged Care on 1800 200 422 and let them know you would like to change providers. They will help update your referral details so your new provider can begin services.
Agree on an end date with your current provider and a start date with your new provider. Keeping these dates close together can help ensure your care continues with minimal disruption.
Your new provider will then work with you to:
- create a personalised care plan
- explain your budget and services
- begin your support on the agreed date
Your funding, including any unspent funds, will move with you to your new provider.
Funding and unspent funds
Your Support at Home funding is linked to you, not to your provider, so it moves with you when you switch.
Here's how it works: Your ongoing quarterly budget continues with your new provider from your agreed start date. Any supplements you receive (such as the oxygen, enteral feeding or dementia and cognition supplements) transfer across.
Unspent Home Care Package funds held from before 1 November 2025 also move with you. The government-held portion is available to your new provider straight away. Quarterly carryover under Support at Home is capped at $1,000 or 10% of your quarterly budget (whichever is higher), so balances do not build up indefinitely as they could under the old Home Care Package program.
Your outgoing provider must share your budget information with your new provider within 28 days, and provide copies of your care records (such as care notes) within 28 days of being asked.
You will continue to receive a monthly statement showing your available funds, how they have been spent, and your remaining balance.
Switching providers
Learn more about switching providers, how your funding transfers and how we can help make the process simple.
The smoothest approach is to line up your new provider before ending services with your current one, so there is no break in care.
If there is a gap, you generally have 56 days to enter into an agreement with a new provider. If you need more time, you may be able to request an extension through My Aged Care. Planning ahead can help ensure your care continues without interruption.
This is one of the most common concerns, and it’s completely understandable. Your current provider is expected to continue providing care during your notice period, up until your agreed end date. To minimise disruption, it helps to:
- choose a new provider before ending your current services
- align your end and start dates closely
- share your routines and preferences with your new provider
A well-managed transition should feel steady, not disruptive.
No. You cannot be charged exit fees when leaving a provider, and you won’t be charged for starting with a new one. However, it’s still important to:
- review your new agreement carefully
- understand how fees are structured
- ensure all costs are clearly explained
A good provider will be transparent about how your budget is used.
Start your Home Care journey today
Ready to make the next step?
Whether you're exploring Home Care for yourself or someone you love, our experienced team is here to help. We'll answer your questions, explain your options and help you find the support that's right for you.
Call our team on 1800 52 72 72 or make an enquiry to discuss how Calvary Home Care can support your needs.