Home Care
If you need help at home, we'll make sure it doesn't feel like help.
Choosing a home care provider is an important decision, but it doesn’t have to be a permanent one. If your current provider no longer feels like the right fit, it’s okay to explore other options.
As your needs, preferences or circumstances change, your care should change with you. Through the Australian Government’s Support at Home program, you have the flexibility to choose, and change, providers so your care continues to support your independence, wellbeing and peace of mind. Please note, this applies to Support at Home clients.
If you receive services through the Commonwealth Home Support Program (CHSP), please contact our team directly to discuss your options. Switching providers might feel like a big step, but with the right support, it can be a smooth and manageable process.
When to switch
There isn’t always a single moment that makes the decision clear.
Often, it’s a gradual feeling that something isn’t quite working. You might consider switching if:
- your needs have changed and your current provider can’t adapt your services
- communication feels difficult or unclear
- you’re experiencing inconsistent or unreliable support
- your services don’t feel personalised to your routine or goals
- you’re unsure how your budget is being used
- you’ve moved and your provider doesn’t operate in your new area
- you no longer feel confident raising questions or concerns
Home care should feel supportive and flexible, not frustrating or uncertain.
What to review before making the switch
Before changing providers, it helps to understand your current situation. You may want to review:
Your home care or Support at Home agreement |
Your care plan and current services |
Your available budget and any unspent funds |
Your notice period |
What's working well, and what isn't |
This helps you clearly communicate your needs and find a provider that better aligns with them.
Start your care journey today
Ready to make the next step?
If you or a family member needs support at home, our Home Care experts are ready to help.
Call our team on 1800 52 72 72 or make an enquiry to discuss a Calvary package that best meets your personal needs.