If your current Home Care provider isn't meeting your needs, you don't have to stay with them.
Through the Australian Government's Support at Home program, you have the right to choose a provider that's the right fit for you.
Switching providers is easier than many people expect. Your funding, including any unspent funds, moves with you, and with the right support, your care can continue with minimal disruption. At Calvary, we'll guide you through the process every step of the way, making the transition as simple and stress-free as possible.
Switch in three easy steps
Switching Home Care providers is simpler than many people expect. We'll guide you through the process, help coordinate the transition and make sure your care continues without interruption. Your funding, including any unspent funds, moves with you.
Step 1: Talk to us
Start with a conversation about your current care, what's not working and what you'd like from a new provider. We'll answer your questions, discuss your options and create a personalised care plan.
Step 2: We help you switch
We'll guide you through the switching process, including updating your referral through My Aged Care and coordinating the transition with your current provider where needed.
Step 3: Enjoy personalised care
Once everything is in place, your Calvary Home Care services can begin. You'll have a dedicated team focused on providing personalised, consistent care that supports your independence.
What happens to your funding?
Understanding what happens to your funding can give you peace of mind when switching providers. Here's what you need to know.
✓ Your funding moves with you
Your Support at Home funding is linked to you, not your provider.
✓ Eligible unspent funds transfer
Any eligible unspent Home Care Package funds also move with you.
✓ No entry or exit fees
Under the Support at Home program, you can change providers at any time without paying entry or exit fees.
✓ We'll help every step of the way
We'll guide you through the process and help coordinate your transition.
Is it time to switch?
There isn't always one moment that makes the decision clear.
If your current Home Care provider is no longer meeting your needs, it may be time to consider a change.
You might be ready to switch if:
- Your care no longer reflects your needs or goals.
- Communication with your provider is difficult or unclear.
- You're receiving inconsistent or unreliable support.
- You're unsure how your funding is being used.
- You no longer feel confident in the care you're receiving.
You deserve Home Care that gives you confidence, choice and personalised support.
Why switch to Calvary?
Choosing a new Home Care provider is about more than making a change; it's about finding a team you can trust. At Calvary, we're committed to providing personalised care that evolves with your needs, so you can continue living independently with confidence.
Personalised care
Your care is tailored to your goals, preferences and changing needs.
Personalised care
Your care is tailored to your goals, preferences and changing need.
A team you know and trust
Build relationships with a dedicated team focused on providing consistent, compassionate support.
A team you know and trust
Build relationships with a dedicated team focused on providing consistent, compassionate support.
Trusted healthcare expertise
As one of Australia's leading not-for-profit healthcare providers, we bring decades of experience supporting people to live well at home.
Trusted healthcare expertise
As one of Australia's leading not-for-profit healthcare providers, we bring decades of experience supporting people to live well at home.
Support from day one
From your first conversation to ongoing care, we'll be with you every step of the way.
Support from day one
From your first conversation to ongoing care, we'll be with you every step of the way.
Have questions about switching?
Frequently asked questions
Learn more about changing providers, how your funding moves with you and how we'll help make the transition simple.
Support every step of the way
Ready to switch with confidence?
Making the switch to Calvary is easier than you might think. Our Home Care team will guide you through the process, manage the paperwork and help ensure your care continues without interruption.
Call us on 1800 52 72 72 or make an enquiry to discuss how we can support your switch.