The Aged Care Act 2024

New Aged Care Act

On 1 November 2025, the new Aged Care Act commenced. The legislative changes mark a significant step forward in improving aged care across Australia.

The new Act aims to ensure that people accessing aged care services funded by the Australian Government are treated with respect and have the quality of life they deserve.

The Strengthened Quality Standards, also came into effect on 1 November 2025, to support all aged care providers to deliver person-centred, high-quality care and to continuously strive for best practice.

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Statement of Rights

The new Aged Care Act includes a Statement of Rights, which replaces the Charter of Rights under the former Act. It outlines the rights that older people should expect when seeking or accessing government-funded aged care services. This is designed to ensure that older people and their needs continue to be at the centre of the aged care system.

All Calvary Residential Aged Care Homes and Home Care Service Centres should have this poster displayed in a visible location for anyone entering the home.

Decision making and registered supporters

The new Aged Care Act recognises that every older person was presumed to have the ability to make their own decisions. Any authorised or regular representatives recorded in My Aged Care automatically transitioned to the registered supporter role newly introduced under the new system from 1 November 2025, unless they had opted out.

Aged Care Act 2024

Calvary factsheets

Feedback factsheet
Aged care providers must provide accessible, inclusive complaints systems that allow for escalation to the Aged Care Quality and Safety Commission.
Statement of Rights poster
The new Aged Care Act includes a Statement of Rights, which replaces the existing Charter of Rights.
Incident management factsheet
When something goes wrong, we take it seriously and act quickly to keep you safe, understand what has happened, learn from it, and strive to prevent it from happening again.
Whistleblower Policy
People who call out issues will be protected from punishment or unfair treatment. Older people, people who are close to them and aged care workers can report information in person, over the phone, in writing and anonymously.

External resources

Aged Care Code of Conduct
Introduced on 1 December 2022 in response to the Royal Commission into Aged Care Quality and Safety. Calvary will continue to ensure our staff understand the Code and their responsibilities.