Clinical safety and quality at Calvary

Clinical safety and quality indicators

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We are committed to your safety.

Calvary is committed to delivering excellence in clinical quality and providing the highest possible levels of patient, resident and client safety.

We understand that working in partnership with our patients, residents and clients will ensure a positive experience for all people in our care.

Our commitment to clinical quality and safety is based on a robust foundation of systems and processes that:

Ensures open and transparent processes are in place across all Calvary facilities to support the identification and reporting of clinical safety risks, and opportunities for improvement
Fosters an organisational culture that seeks to learn from errors and to continuously improve the quality and safety of our care
Ensures the ongoing development of systems to support our staff in delivering high-quality reliable care
Incorporates processes for working in partnership with our clinicians, consumers and the wider communities we serve

Calvary supports a culture of open and transparent partnership with consumers and the community. The information provided on this site is to ensure that the communities Calvary serves have access to information about the quality of services provided.

Measures of quality and safety

Clinical quality and safety indicators

At Calvary, we take quality and safety seriously. We also support a culture of openness and transparency to foster positive partnerships with our consumers.

To provide transparency, we are pleased to publish hospital quality and safety data alongside the Australian Commission in Safety and Quality in Healthcare benchmarks.

What is a fall with serious injury?

A fall with serious injury involves a fracture or a head injury.

At Calvary, we take falls prevention seriously. When a patient arrives at the hospital, we will conduct a risk screen and will develop a personalised fall prevention plan to reduce the chances of any falls.

Please make sure you come to our facility with properly fitted shoes with a non-slip sole.

How is this indicator calculated?

The number of falls is divided by the number of people who have been sent home from our facility.

A lower number means fewer falls.

We aim to have the lowest number and be better than the industry benchmark.

Our results

Industry benchmark: 4

Quarter	Calvary falls	Result
Jan - Mar	1.89	Collectively, Calvary hospitals are better than the Health Care Commissions benchmark.
Apr - Jun	7	Collectively, Calvary hospitals are worse than the Health Care Commissions benchmark.
Jul - Sep	0.75	Collectively, Calvary hospitals are better than the Health Care Commissions benchmark.

Infection prevention and control aims to reduce the risk of patients acquiring preventable healthcare-associated infections. Infectious agents transmitted during the provision of health care come primarily from interaction with other people – patients, clinicians and visitors.

At Calvary, we have implemented a prevention program to ensure you stay safe.

How is this indicator calculated?

The number of infections is divided by the number of people who have been sent home from our facility. Doing this allows us to compare with industry.

A lower number means fewer infections.

We aim to have the lowest number and be better than the industry benchmark.

Our results

Industry benchmark: 135

Quarter	Calvary	Result
Jan - Mar	27.91	Collectively, Calvary hospitals are better than the Health Care Commissions benchmark.
Apr - Jun	32.85	Collectively, Calvary hospitals are better than the Health Care Commissions benchmark.
Jul - Sep	30.66	Collectively, Calvary hospitals are better than the Health Care Commissions benchmark.

When a patient arrives at the hospital, we conduct a risk screening and develop a personalised pressure injury prevention plan to reduce the risk of pressure injuries and ensure patient safety whilst in our care.

How is this indicator calculated?

The number of injuries is divided by the number of people who have been sent home from our facility.

A lower number means fewer injuries.

We aim to have the lowest number and be better than the industry benchmark.

Our results

Industry benchmark: 10

Quarter	Result	Result
Jan - Mar	1.05	Collectively, Calvary hospitals are better than the Health Care Commissions benchmark.
Apr - Jun	1.18	Collectively, Calvary hospitals are better than the Health Care Commissions benchmark.
Jul - Sep	2.62	Collectively, Calvary hospitals are better than the Health Care Commissions benchmark.

What is a Net Promoter Score (NPS)?

The Net Promoter Score (NPS) is a metric used to gauge patient loyalty and satisfaction by measuring the likelihood that a patient would recommend Calvary Health Care services to others.

How is this indicator calculated?

We asked our patients, "on a scale of 0 to 10, how likely are you to recommend Calvary to a friend or colleague?"

The NPS is calculated by subtracting the percentage of "detractors" (consumers who gave a score of 0-6) from the percentage of "promoters” (consumers who gave a score of 9-10).

Those who score 7-8 indicate a high level of satisfaction, however are less likely to actively promote our services to others.

Our results

Average Net Promoter Score across all Calvary Private Hospitals:

Quarter	NPS	Commentary
Jan - Mar	88.83%	This score indicates exceptional patient satisfaction. Patients are highly likely to recommend Calvary health care services to others.
Apr - Jun	88.76%	This score indicates exceptional patient satisfaction. Patients are highly likely to recommend Calvary health care services to others.
Jul - Sep	89.41%	This score indicates exceptional patient satisfaction. Patients are highly likely to recommend Calvary health care services to others.

Clinical quality and safety indicators

At Calvary, we take quality and safety seriously. We also support a culture of openness and transparency to foster positive partnerships with our consumers.

To provide transparency, we are pleased to publish hospital quality and safety data alongside the Australian Commission in Safety and Quality in Healthcare benchmarks.

Falls with serious injury

What is a fall with serious injury?

A fall with serious injury involves a fracture or a head injury.

Please make sure you come to our facility with properly fitted shoes with a non-slip sole.

How is this indicator calculated?

The number of falls is divided by the number of people who have been sent home from our facility.

A lower number means fewer falls.

We aim to have the lowest number and be better than the industry benchmark.

Our results

Industry benchmark: 4

Quarter	Calvary falls	Result
Jan - Mar	1.89	Collectively, Calvary hospitals are better than the Health Care Commissions benchmark.
Apr - Jun	7	Collectively, Calvary hospitals are worse than the Health Care Commissions benchmark.
Jul - Sep	0.75	Collectively, Calvary hospitals are better than the Health Care Commissions benchmark.

Healthcare associated infections rate

At Calvary, we have implemented a prevention program to ensure you stay safe.

How is this indicator calculated?

The number of infections is divided by the number of people who have been sent home from our facility. Doing this allows us to compare with industry.

A lower number means fewer infections.

We aim to have the lowest number and be better than the industry benchmark.

Our results

Industry benchmark: 135

Quarter	Calvary	Result
Jan - Mar	27.91	Collectively, Calvary hospitals are better than the Health Care Commissions benchmark.
Apr - Jun	32.85	Collectively, Calvary hospitals are better than the Health Care Commissions benchmark.
Jul - Sep	30.66	Collectively, Calvary hospitals are better than the Health Care Commissions benchmark.

Pressure injuries rate

How is this indicator calculated?

The number of injuries is divided by the number of people who have been sent home from our facility.

A lower number means fewer injuries.

We aim to have the lowest number and be better than the industry benchmark.

Our results

Industry benchmark: 10

Quarter	Result	Result
Jan - Mar	1.05	Collectively, Calvary hospitals are better than the Health Care Commissions benchmark.
Apr - Jun	1.18	Collectively, Calvary hospitals are better than the Health Care Commissions benchmark.
Jul - Sep	2.62	Collectively, Calvary hospitals are better than the Health Care Commissions benchmark.

Net Promoter Score (NPS)

What is a Net Promoter Score (NPS)?

The Net Promoter Score (NPS) is a metric used to gauge patient loyalty and satisfaction by measuring the likelihood that a patient would recommend Calvary Health Care services to others.

How is this indicator calculated?

We asked our patients, "on a scale of 0 to 10, how likely are you to recommend Calvary to a friend or colleague?"

The NPS is calculated by subtracting the percentage of "detractors" (consumers who gave a score of 0-6) from the percentage of "promoters” (consumers who gave a score of 9-10).

Those who score 7-8 indicate a high level of satisfaction, however are less likely to actively promote our services to others.

Our results

Average Net Promoter Score across all Calvary Private Hospitals:

Quarter	NPS	Commentary
Jan - Mar	88.83%	This score indicates exceptional patient satisfaction. Patients are highly likely to recommend Calvary health care services to others.
Apr - Jun	88.76%	This score indicates exceptional patient satisfaction. Patients are highly likely to recommend Calvary health care services to others.
Jul - Sep	89.41%	This score indicates exceptional patient satisfaction. Patients are highly likely to recommend Calvary health care services to others.