Calvary Health Care

A fall with serious injury involves a fracture or a head injury.

At Calvary, we take falls prevention seriously. When a patient arrives at the hospital, we will conduct a risk screen and will develop a personalised fall prevention plan to reduce the chances of any falls.

Please make sure you come to our facility with properly fitted shoes with a non-slip sole.

The number of falls is divided by the number of people who have been sent home from our facility.

A lower number means fewer falls.

We aim to have the lowest number and be better than the industry benchmark.

Infection prevention and control aims to reduce the risk of patients acquiring preventable healthcare-associated infections. Infectious agents transmitted during the provision of health care come primarily from interaction with other people – patients, clinicians and visitors.

At Calvary, we have implemented a prevention program to ensure you stay safe.

The number of infections is divided by the number of people who have been sent home from our facility. Doing this allows us to compare with industry.

A lower number means fewer infections.

We aim to have the lowest number and be better than the industry benchmark.

When a patient arrives at the hospital, we conduct a risk screening and develop a personalised pressure injury prevention plan to reduce the risk of pressure injuries and ensure patient safety whilst in our care.

The number of injuries is divided by the number of people who have been sent home from our facility.

A lower number means fewer injuries.

We aim to have the lowest number and be better than the industry benchmark.

The Net Promoter Score (NPS) is a metric used to gauge patient loyalty and satisfaction by measuring the likelihood that a patient would recommend Calvary Health Care services to others.

We asked our patients, "on a scale of 0 to 10, how likely are you to recommend Calvary to a friend or colleague?"

The NPS is calculated by subtracting the percentage of "detractors" (consumers who gave a score of 0-6) from the percentage of "promoters” (consumers who gave a score of 9-10).

Those who score 7-8 indicate a high level of satisfaction, however are less likely to actively promote our services to others.

Net Promoter Score at Calvary St Luke's Hospital: