Admissions

Calvary Holmesglen Private Hospital

490 South Road, Moorabbin VIC 3189

(03) 9567 9000

At Calvary Holmesglen Private Hospital we aim to give the best possible care and support to ensure your wellbeing and comfort. In this section you'll find information to help you and your family prepare for your forthcoming admission.

During your stay we'll provide you with safe and high-quality care, which reflects our values of Hospitality, Healing, Stewardship and Respect.

At every stage of your treatment we'll make sure you fully understand what's happening, why it's happening, and what will happen next.

You'll need a referral from your GP or medical practitioner before you attend Calvary Holmesglen Private Hospital. The referral will include the phone number to call to make your booking.

You do not need a referral to attend the Emergency Department.

Learn more

Preparing for your admission

What to expect on the day of your admission, how to prepare before your arrival and what to bring with you.

To help prepare for you and your family for admission, Calvary has produced a guide for patients and visitors:

Please review your admission documentation — which includes information about any dietary, fasting or medication requirements — and follow the instructions carefully.

We'll also send you information detailing the time and location of your admission appointment.

If you have any concerns before your appointment, or any issues on the day, please contact the hospital using the telephone number on your admission documentation.

Via our app

You can now complete your eAdmissions via our new CalvaryCare mobile app, an innovative platform designed to enhance your hospital journey and give you instant access to all your important health care information right at your fingertips.

Click here to find out more.

Via our website

Alternatively, complete your eAdmissions via our website.

Complete eAdmissions.

Once complete, one of our registered nurses will review your information and will contact you around one week prior to your hospital admission if required.

The Calvary Holmesglen Private Hospital pre-admission service provides patients with information and support to facilitate admission to hospital. Our team can also assist with information and options for care post-discharge.

How it works

One of our dedicated patient services officers will contact you prior to your admission to hospital to:

Discuss your care before and after surgery
Check your health history and complete other admission paperwork
Provide you with any necessary pre-operative instructions
Check you have had any tests ordered by your doctor
Commence discharge planning to help plan for your return home
Answer any questions you may have

On most occasions this will be a telephone appointment, however in some cases you may be required to attend a face-to-face appointment at the hospital.

On the day of your admission please be sure to bring your:

Admission documentation
Medicare card (if you have one)
Health care, pension or concession card (if you have one)
Health fund details (if you have private health insurance)
DVA card (for veterans, if applicable)
An up-to-date list of all medications you are currently taking
All your medications in their original, labelled containers
Any relevant doctors' letters, reports or consent forms
Any X-rays or other medical images
Your GP's contact details — name, address and contact number
Physical and mobility aids
Nightwear, dressing gown, non-slip slippers, comfortable clothing and toiletries
Certified copy of Power of Attorney or Advance Health Directive (if applicable)
A letter of WorkCover approval, Third Party or Public Liability claims (if applicable)

Please note: During your stay at Calvary, your property is your own responsibility and we do not recommend bringing any personal valuables.

What happens after your admission will depend on the reason for your visit, but we'll keep you informed every step of the way.

When your admission is complete you'll be fitted with an identification band to be worn at all times during your stay. The band is used to check your identity to ensure you receive the correct medications, tests and procedures.

During your stay you may move between ward areas on one or more occasions. Each time you pass from one clinical area to another a formal handover of your care will occur.

Family and visitors

Your family can accompany you through your admission and be ready for you when your procedure is completed or you are admitted to your ward accommodation.

Depending on your situation, your family may also be able to stay beyond visiting hours — this should be discussed with a member of your care team.

Fees and charges

Regardless of whether you have private health insurance or don’t have private health insurance, the hospital will provide you with an estimate of expected hospital charges.

If you do have private health insurance

Please contact your health fund before admission to check your level of cover, and to clarify any excess or co-payments you may have.

If you don’t have private health insurance

We welcome patients without insurance, simply call us for an estimate of costs. You’ll need to pay all fees in full prior to your admission.

Useful resources

Knowing how much your treatment will cost is called informed financial consent.

Going home

As soon as possible after admission, your care team will talk to you about a planned discharge date.

Before being discharged, your safety will be assessed against your condition and mobility, your residential situation, the availability of personal and social support and access to communications if an emergency arises.

When you're discharged you will be provided with a formal discharge summary, a short-term supply of any new medications and information about follow-up appointments with your GP or specialist.

1. Who is picking you up from hospital?

On your discharge day you'll need to arrange to be picked up by a family member or friend before 10am. If you need transport or assistance getting home, please let our team know and we'll help arrange suitable options for you.

2. Have you made a follow-up appointment with your doctor?

You will need to make a follow-up appointment with your doctor as advised by your care team.

3. Have you discussed your medication?

Please make sure you have discussed your discharge medication with your care team. After coming home from hospital you may have new medications to take — please follow the instructions carefully.

Further information

Need further assistance?

The entire hospital and campus is a smoke-free zone. Patients, families and visitors cannot smoke anywhere within the hospital grounds.

If you smoke, please inform your care team and consider whether this is a good time to quit smoking. Nicotine replacement therapy is available to patients during their stay — speak to your nurse or doctor.

You have a right to receive safe and high-quality health services. Our Clinical Safety and Quality is benchmarked against National Clinical Safety and Quality Standards.

Learn more

The privacy of your personal information is governed by the Privacy Act 1988. In addition, Calvary has its own Privacy Policy which has been drafted in conjunction with the Office of the Australian Information Commissioner.

We collect personal information with your consent, from you or a responsible person and the services which have referred you to us. You have a right to access your personal information, subject to some exceptions allowed by law, and to request a change to your information if you consider it inaccurate.

To learn more about how we safeguard your information, your rights and responsibilities, visit our Privacy and Policies page.

You have a right to access your personal information, subject to some exceptions allowed by law, and to request a change to your information if you consider it inaccurate.

If you'd like to access your personal information or medical records please contact the Calvary Holmesglen Private Hospital Health Information Manager.

If your information has been archived, we may charge a fee for searching for and providing access to your information.

Your patient experience is important to us. If you have any compliments, complaints or suggestions for our team, please let us know so we can improve our service.

Useful pages

Calvary Holmesglen Private Hospital Services and clinics Emergency department Maps and transport Facilities Admissions About

Calvary Holmesglen Private Hospital

490 South Road, Moorabbin VIC 3189

(03) 9567 9000

Admissions

During your stay we'll provide you with safe and high-quality care, which reflects our values of Hospitality, Healing, Stewardship and Respect.

At every stage of your treatment we'll make sure you fully understand what's happening, why it's happening, and what will happen next.

You'll need a referral from your GP or medical practitioner before you attend Calvary Holmesglen Private Hospital. The referral will include the phone number to call to make your booking.

You do not need a referral to attend the Emergency Department.

Learn more

Preparing for your admission

What to expect on the day of your admission, how to prepare before your arrival and what to bring with you.

To help prepare for you and your family for admission, Calvary has produced a guide for patients and visitors:

Please review your admission documentation — which includes information about any dietary, fasting or medication requirements — and follow the instructions carefully.

We'll also send you information detailing the time and location of your admission appointment.

If you have any concerns before your appointment, or any issues on the day, please contact the hospital using the telephone number on your admission documentation.

Via our app

Click here to find out more.

Via our website

Alternatively, complete your eAdmissions via our website.

Complete eAdmissions.

Once complete, one of our registered nurses will review your information and will contact you around one week prior to your hospital admission if required.

How it works

One of our dedicated patient services officers will contact you prior to your admission to hospital to:

Discuss your care before and after surgery
Check your health history and complete other admission paperwork
Provide you with any necessary pre-operative instructions
Check you have had any tests ordered by your doctor
Commence discharge planning to help plan for your return home
Answer any questions you may have

On most occasions this will be a telephone appointment, however in some cases you may be required to attend a face-to-face appointment at the hospital.

On the day of your admission please be sure to bring your:

Admission documentation
Medicare card (if you have one)
Health care, pension or concession card (if you have one)
Health fund details (if you have private health insurance)
DVA card (for veterans, if applicable)
An up-to-date list of all medications you are currently taking
All your medications in their original, labelled containers
Any relevant doctors' letters, reports or consent forms
Any X-rays or other medical images
Your GP's contact details — name, address and contact number
Physical and mobility aids
Nightwear, dressing gown, non-slip slippers, comfortable clothing and toiletries
Certified copy of Power of Attorney or Advance Health Directive (if applicable)
A letter of WorkCover approval, Third Party or Public Liability claims (if applicable)

Please note: During your stay at Calvary, your property is your own responsibility and we do not recommend bringing any personal valuables.

What happens after your admission will depend on the reason for your visit, but we'll keep you informed every step of the way.

During your stay you may move between ward areas on one or more occasions. Each time you pass from one clinical area to another a formal handover of your care will occur.

Family and visitors

Your family can accompany you through your admission and be ready for you when your procedure is completed or you are admitted to your ward accommodation.

Depending on your situation, your family may also be able to stay beyond visiting hours — this should be discussed with a member of your care team.

Fees and charges

Regardless of whether you have private health insurance or don’t have private health insurance, the hospital will provide you with an estimate of expected hospital charges.

If you do have private health insurance

Please contact your health fund before admission to check your level of cover, and to clarify any excess or co-payments you may have.

If you don’t have private health insurance

We welcome patients without insurance, simply call us for an estimate of costs. You’ll need to pay all fees in full prior to your admission.

Useful resources

Knowing how much your treatment will cost is called informed financial consent.

Going home

As soon as possible after admission, your care team will talk to you about a planned discharge date.

When you're discharged you will be provided with a formal discharge summary, a short-term supply of any new medications and information about follow-up appointments with your GP or specialist.

1. Who is picking you up from hospital?

2. Have you made a follow-up appointment with your doctor?

You will need to make a follow-up appointment with your doctor as advised by your care team.

3. Have you discussed your medication?

Please make sure you have discussed your discharge medication with your care team. After coming home from hospital you may have new medications to take — please follow the instructions carefully.

Further information

Need further assistance?

The entire hospital and campus is a smoke-free zone. Patients, families and visitors cannot smoke anywhere within the hospital grounds.

You have a right to receive safe and high-quality health services. Our Clinical Safety and Quality is benchmarked against National Clinical Safety and Quality Standards.

Learn more

To learn more about how we safeguard your information, your rights and responsibilities, visit our Privacy and Policies page.

You have a right to access your personal information, subject to some exceptions allowed by law, and to request a change to your information if you consider it inaccurate.

If you'd like to access your personal information or medical records please contact the Calvary Holmesglen Private Hospital Health Information Manager.

If your information has been archived, we may charge a fee for searching for and providing access to your information.

Your patient experience is important to us. If you have any compliments, complaints or suggestions for our team, please let us know so we can improve our service.

Useful pages

Calvary Holmesglen Private Hospital Services and clinics Emergency department Maps and transport Facilities Admissions About

Calvary Health Care

Calvary Holmesglen Private Hospital

Admissions

Preparing for your admission

Before you arrive

Completing your admissions paperwork

Via our app

Via our website

Pre-admission service

How it works

What to bring

What to expect

Family and visitors

Fees and charges

If you do have private health insurance

If you don’t have private health insurance

Useful resources

Going home

1. Who is picking you up from hospital?

2. Have you made a follow-up appointment with your doctor?

3. Have you discussed your medication?

Further information

No smoking

Your safety

Your privacy, rights and responsibilities

Accessing your medical records

Provide your feedback

Calvary Holmesglen Private Hospital

Admissions

Preparing for your admission

Before you arrive

Completing your admissions paperwork

Via our app

Via our website

Pre-admission service

How it works

What to bring

What to expect

Family and visitors

Fees and charges

If you do have private health insurance

If you don’t have private health insurance

Useful resources

Going home

1. Who is picking you up from hospital?

2. Have you made a follow-up appointment with your doctor?

3. Have you discussed your medication?

Further information

No smoking

Your safety

Your privacy, rights and responsibilities

Accessing your medical records

Provide your feedback