Your rights and responsibilities
Your care is important to us
Calvary management and staff support the appropriate charters and legislative obligations associated with the delivery of your care, including:
Your rights
You have the right to comment about your care. If you have a comment or complaint about our service:
1. Talk to the person in charge or the person delivering your care at the time of the problem.
You can also contact your relevant Calvary service via our online feedback form.
2. If you are not satisfied with the results of your complaint, contact:
- the Chief Executive Officer of your relevant Calvary service or
- the Calvary National Office via phone on 02 9258 1700, or email.
3. If you have not been able to resolve the problem, you can contact the appropriate State, Territory or Federal agency, such as Health Care Complaints Unit, Ombudsman, State Health Departments, Health Services Commissioner.
Your responsibilities
It is your responsibility to:
Answer questions about your health openly and honestly.
Comply with prescribed treatments, or to inform health carers if you do not intend to do so.
Respect the cultural backgrounds and safety of others.