Understanding your Support at Home Statement
Helpful information for anyone, with Statement details for Calvary Home Care clients
It is not a bill
Calvary Home Care provides this information to help clients, families and the wider community understand Support at Home Statements.
Your Statement may look different because Home Care Packages have changed to a new Australian Government program called Support at Home.
For Calvary Home Care clients, your Support at Home Statement is not an invoice. You do not need to pay anything when you receive it.
What is the Support at Home Statement?
Your Support at Home Statement is a monthly summary of your care and funding. For Calvary Home Care clients, it shows:
- the services delivered to you during the month
- how much of your Support at Home funding was used
- how much funding remains
It is provided for your information only.
What do most people look for?
What services did I receive?
On your Statement, look for the section called: “Your Support at Home Services summary”
This section lists the types of services you received during the month (such as personal care or nursing) and the total cost of those services.
How much funding do I have left?
Look for the heading:“Remaining Support at Home balance”
This shows how much of your Support at Home funding remains at the end of the month. The amount may change each month depending on the services you receive.
What if I have questions?
If you have questions about your Statement or something does not look right, please speak with your provider.
Calvary Home Care clients can contact us for help:
Call: 1300 797 522 (Select the option to discuss your Statement)
Hours: Monday to Friday, 9am–4pm
Why does the Statement look different?
The Australian Government introduced the Support at Home program to replace Home Care Packages.Because of this change, Statements now show information in a new format.
While the layout has changed:
- your care has not stopped
- your Statement has not been issued in error
Frequently Asked Questions
Please expand the individual questions for more detailed explanations of the information shown on your Statement. They are intended for Calvary Home Care clients and anyone supporting them.
The Financial Summary provides a snapshot of your Support at Home funding for the month. It appears on the first page of your Statement. It shows:
- Remaining – the balance left at the end of the month
- Committed – services that are booked but not yet delivered or invoiced
- Spent – the amount spent on services delivered during the month
- Total – your balance at the start of the month
For most clients, the Remaining amount is the most important figure.
This section shows how your quarterly Support at Home budget is made up and how it has been used. It may include:
- your Support at Home quarterly budget
- any primary or other supplements (if applicable)
- funds carried forward from a previous quarter
- spending earlier in the same quarter
- services delivered during the month
- any adjustments from previous months
- your remaining balance at the end of the month
Assistive Technology and Home Modifications (AT‑HM) are items or changes that support you to live safely and independently, such as equipment or modifications to your home.This section of the Statement:
- shows your approved AT‑HM budget, if applicable
- lists any AT‑HM items or services delivered during the month
- shows any committed AT‑HM costs not yet delivered
If you do not have approved AT‑HM funding, these sections will show $0.00.
The Services Summary lists:
- the types of services you received during the month
- how often each service was delivered
- the total cost for each type of service
This provides a clear overview of your care for the month.
This section provides an itemised list of services delivered during the month. It includes:
- date of service
- service provider
- type of service
- units or hours delivered
- cost of each service
- the government subsidy amount
- your contribution (if applicable)
These details should match the services you received.
Adjustments reflect changes made within the service month, such as corrections, refunds or updates to earlier charges.
They help ensure your Statement accurately reflects your services and funding.
Accrued Account Funds show any Support at Home funds you have carried forward from the previous quarter, if applicable.
This section only applies if you were previously a Home Care Package client and had unspent funds when you moved to Support at Home.
It shows a breakdown of those unspent funds and how they are recorded under the new program.
Calvary Home Care clients can contact us if they have questions about their Statement:
1300 797 522
(Monday to Friday, 9am–4pm; Select the option to discuss your Statement)
If you would like independent advice about aged care, you can also contact an aged care advocate through the Older Persons Advocacy Network (OPAN).