Support at Home | Understanding statements

Understanding your Support at Home Statement

Helpful information for anyone, with Statement details for Calvary Home Care clients

It is not a bill

Calvary Home Care provides this information to help clients, families and the wider community understand Support at Home Statements.

Your Statement may look different because Home Care Packages have changed to a new Australian Government program called Support at Home.

For Calvary Home Care clients, your Support at Home Statement is not an invoice. You do not need to pay anything when you receive it.

What is the Support at Home Statement?

Your Support at Home Statement is a monthly summary of your care and funding. For Calvary Home Care clients, it shows:

the services delivered to you during the month
how much of your Support at Home funding was used
how much funding remains

It is provided for your information only.

What do most people look for?

What services did I receive?

On your Statement, look for the section called: “Your Support at Home Services summary”

This section lists the types of services you received during the month (such as personal care or nursing) and the total cost of those services.

How much funding do I have left?

Look for the heading:“Remaining Support at Home balance”

This shows how much of your Support at Home funding remains at the end of the month. The amount may change each month depending on the services you receive.

What if I have questions?

If you have questions about your Statement or something does not look right, please speak with your provider.

Calvary Home Care clients can contact us for help:

Call: 1300 797 522 (Select the option to discuss your Statement)

Hours: Monday to Friday, 9am–4pm

Why does the Statement look different?

The Australian Government introduced the Support at Home program to replace Home Care Packages.Because of this change, Statements now show information in a new format.

While the layout has changed:

your care has not stopped
your Statement has not been issued in error

Frequently Asked Questions

Please expand the individual questions for more detailed explanations of the information shown on your Statement. They are intended for Calvary Home Care clients and anyone supporting them.

The Financial Summary provides a snapshot of your Support at Home funding for the month. It appears on the first page of your Statement. It shows:

Remaining – the balance left at the end of the month
Committed – services that are booked but not yet delivered or invoiced
Spent – the amount spent on services delivered during the month
Total – your balance at the start of the month

For most clients, the Remaining amount is the most important figure.

This section shows how your quarterly Support at Home budget is made up and how it has been used. It may include:

your Support at Home quarterly budget
any primary or other supplements (if applicable)
funds carried forward from a previous quarter
spending earlier in the same quarter
services delivered during the month
any adjustments from previous months
your remaining balance at the end of the month

Assistive Technology and Home Modifications (AT‑HM) are items or changes that support you to live safely and independently, such as equipment or modifications to your home.This section of the Statement:

shows your approved AT‑HM budget, if applicable
lists any AT‑HM items or services delivered during the month
shows any committed AT‑HM costs not yet delivered

If you do not have approved AT‑HM funding, these sections will show $0.00.

The Services Summary lists:

the types of services you received during the month
how often each service was delivered
the total cost for each type of service

This provides a clear overview of your care for the month.

This section provides an itemised list of services delivered during the month. It includes:

date of service
service provider
type of service
units or hours delivered
cost of each service
the government subsidy amount
your contribution (if applicable)

These details should match the services you received.

Adjustments reflect changes made within the service month, such as corrections, refunds or updates to earlier charges.

They help ensure your Statement accurately reflects your services and funding.

Accrued Account Funds show any Support at Home funds you have carried forward from the previous quarter, if applicable.

This section only applies if you were previously a Home Care Package client and had unspent funds when you moved to Support at Home.

It shows a breakdown of those unspent funds and how they are recorded under the new program.

Calvary Home Care clients can contact us if they have questions about their Statement:

1300 797 522 (Monday to Friday, 9am–4pm; Select the option to discuss your Statement)

If you would like independent advice about aged care, you can also contact an aged care advocate through the Older Persons Advocacy Network (OPAN).

It is not a bill

Calvary Home Care provides this information to help clients, families and the wider community understand Support at Home Statements.

Your Statement may look different because Home Care Packages have changed to a new Australian Government program called Support at Home.

For Calvary Home Care clients, your Support at Home Statement is not an invoice. You do not need to pay anything when you receive it.

What do most people look for?

What services did I receive?

On your Statement, look for the section called: “Your Support at Home Services summary”

This section lists the types of services you received during the month (such as personal care or nursing) and the total cost of those services.

How much funding do I have left?

Look for the heading:“Remaining Support at Home balance”

This shows how much of your Support at Home funding remains at the end of the month. The amount may change each month depending on the services you receive.

What if I have questions?

If you have questions about your Statement or something does not look right, please speak with your provider.

Calvary Home Care clients can contact us for help:

Call: 1300 797 522 (Select the option to discuss your Statement)

Hours: Monday to Friday, 9am–4pm

Why does the Statement look different?

The Australian Government introduced the Support at Home program to replace Home Care Packages.Because of this change, Statements now show information in a new format.

While the layout has changed:

your care has not stopped
your Statement has not been issued in error

What is the Financial Summary?

The Financial Summary provides a snapshot of your Support at Home funding for the month. It appears on the first page of your Statement. It shows:

Remaining – the balance left at the end of the month
Committed – services that are booked but not yet delivered or invoiced
Spent – the amount spent on services delivered during the month
Total – your balance at the start of the month

For most clients, the Remaining amount is the most important figure.

What is the Support at Home account summary?

This section shows how your quarterly Support at Home budget is made up and how it has been used. It may include:

your Support at Home quarterly budget
any primary or other supplements (if applicable)
funds carried forward from a previous quarter
spending earlier in the same quarter
services delivered during the month
any adjustments from previous months
your remaining balance at the end of the month

What are Assistive Technology and Home Modifications?

shows your approved AT‑HM budget, if applicable
lists any AT‑HM items or services delivered during the month
shows any committed AT‑HM costs not yet delivered

If you do not have approved AT‑HM funding, these sections will show $0.00.

Need help or independent advice?

Calvary Home Care clients can contact us if they have questions about their Statement:

1300 797 522 (Monday to Friday, 9am–4pm; Select the option to discuss your Statement)

If you would like independent advice about aged care, you can also contact an aged care advocate through the Older Persons Advocacy Network (OPAN).

Calvary Health Care

Understanding your Support at Home Statement

Helpful information for anyone, with Statement details for Calvary Home Care clients

It is not a bill

What is the Support at Home Statement?

What do most people look for?

What services did I receive?

How much funding do I have left?

What if I have questions?

Why does the Statement look different?

Frequently Asked Questions

What is the Financial Summary?

What is the Support at Home account summary?

What are Assistive Technology and Home Modifications?

What is the Services Summary?

What is the Detailed expense information?

What are adjustments?

What are Accrued Account Funds?

What are Home Care Package unspent funds?

Need help or independent advice?

Understanding your Support at Home Statement

Helpful information for anyone, with Statement details for Calvary Home Care clients

It is not a bill

What is the Support at Home Statement?

What do most people look for?

What services did I receive?

How much funding do I have left?

What if I have questions?

Why does the Statement look different?

Frequently Asked Questions

What is the Financial Summary?

What is the Support at Home account summary?

What are Assistive Technology and Home Modifications?

What is the Services Summary?

What is the Detailed expense information?

What are adjustments?

What are Accrued Account Funds?

What are Home Care Package unspent funds?

Need help or independent advice?