Information for patients, home care clients and aged care residents and families

In response to the rapid increase in community transmission across all Australian states and territories in the past weeks, a number of changes to visitation in our homes and  patient admissions to hospitals may occur at short notice. 

The cooperation of our patients, residents, clients and respective family members in helping our staff manage the risk of infection to the people in our care has been excellent and we appreciate your ongoing support.

Visiting patients and residents during COVID-19

  • For hospitals please see the latest updates  below before visiting.
  • For residential aged care homes view the Visitation Guidelines Video here and visit ‘Residential Aged Care’ further below for more information

Remember, please do not visit a Calvary facility if you:

  • have COVID-19 symptoms – fever (37. 5°C or higher) or symptoms of COVID-19;
  • have been to any exposure sites in any state or overseas;
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period;
  • live in a household with a person who is currently self-isolating; and/or
  • are waiting for a COVID-19 test result.

    Thank you for your continued understanding and cooperation in this challenging time and for helping us to keep everyone safe.


    Latest Updates

    Visiting in Calvary Homes during COVID-19

    Must watch before visiting a Calvary residential aged care home during a Covid-19 outbreak.’


    Position Statement 9 February 2022

    At Calvary, we make every conceivable effort to provide the people we serve with the highest possible clinical, emotional, social and spiritual care, to facilitate ongoing connections with their loved ones and to facilitate connection with their deepest spiritual aspirations and yearnings.

    We acknowledge that long and frequent lockdowns during the COVID-19 pandemic are having a detrimental effect on residents and families and are keen to facilitate visitation for all residents during this time.

    The Industry Code for Visiting in Aged Care (developed by Council on the Ageing) outlines:

    Partners in Care – Access for partners in care should be prioritised, recognising their role in the daily care and support of a resident such as helping with meals, hygiene and emotional support. These visitors are particularly important for residents with dementia and residents with a diagnosed mental health issue.

    At Calvary, we believe it is essential that we move to facilitation of visits for all residents in all circumstances, including during a lockdown associated with managing an outbreak), as well as for residents who are currently receiving End of Life care support or on compassionate grounds.

    In order to maximise the safety and wellbeing of our residents, their visitors and our staff, the following requirements have been established for visits during a COVID-19 outbreak:

    1. Visiting the home will be suspended for the first three (3) days of an outbreak to enable the home to ensure all safety measures are in place for residents, visitors and staff (exemptions for end of life and compassionate visits).
    2. From Day Four (4) visiting hours will be restricted to commence after 11.00am.
    3. Visits are restricted to one nominated Partner in Care (visitor) each day.
    4. The Home Manager or delegate will ensure that each visitor understands the requirements and risks associated with visiting a home during an outbreak.
    5. Visitors are required to wear full Personal Protective Equipment (PPE), particularly if visiting confirmed COVID-19 positive residents. All visitors will be supplied with the appropriate PPE, provided education and be assisted with donning and doffing.
    6. Visitors need to provide evidence that they:
      •  Are fully vaccinated and be encouraged to have a booster if they have not already had one.
      •  Have a negative Rapid Antigen Test (RAT) (where required in high community transmission areas)

    Exemptions to the requirements outlined will be considered on an individual case basis, in consultation with the Home Manager.

    When a home is not in outbreak, there are no restrictions on the number of visitors attending the home, however all visitors will need to be fully vaccinated and comply with any PPE and testing requirements. In non-outbreak scenarios, all attempts will be made to normalise visiting arrangements.

    If the Home Manager is required to implement restrictions, these will be kept to the minimum necessary to maintain a safe environment for residents, visitors and staff.

    Please don’t hesitate to contact the manager of your home should you have any questions or would like to discuss the individual care needs of your loved one.

    Calvary Community Care is committed to supporting our clients as we all face the challenges of managing COVID-19. We want to reassure our clients, their carers and families that Calvary has taken the necessary steps in the way we operate. These measures ensure we are adhering to the Commonwealth Department of Health recommendations to minimise the risk of spread of infection.

    • Staff are vaccinated against COVID-19.
    • Support Workers affirm that they are fit to work by completing a daily self-declaration.
    • Support Workers may be required to wear personal protective equipment (masks, apron, gloves, eye wear) based on service type delivered.
    • Support Workers are provided with all the equipment they need to ensure safe delivery of care.
    • Support Workers have completed training in infection control and the correct use and removal of personal protective equipment.
    • Support Workers are provided with hand hygiene training and are supplied with hand sanitiser to use regularly throughout the day.
    • Support Workers screen each of their clients before they enter a home to provide a service.
    • Support Workers have completed government COVID-19 authorised training.
    • Support Workers are not permitted to work if they show any signs or symptoms of COVID-19. We reinforce to our teams the importance of maintaining 1.5m distance (where possible), cough and sneeze etiquette, and ensuring they keep any equipment they use clean.
    • Calvary employees follow the relevant state/territory guidelines when managing COVID-19 cases.

      Need a little more support?
      The continued and prolonged COVID-19 situation can be hard and we want to ensure you and your family are supported and are at ease. We will continue to provide safe, high quality services to assist you to live and stay well. Please speak to the service centre if you would like to discuss your care needs, or call 1300 797 522.

      Visitation Update

      Calvary Public Hospital Bruce, Calvary Bruce Private Hospital, and Calvary John James Hospital.

      • A maximum of two visitors per patient per day, not at the same time, within visiting hours of 11am to 1pm and 3pm to 8pm.Variations may apply, please discuss in advance with the care team managing the patient  to seek approval before visiting.

      For the latest jurisdictional COVID-19 information, please

      Thank you for following the rules and keeping us safe.

      Visitation Update

      The following information is for Calvary Mater Newcastle, Calvary Health Care Kogarah and Calvary Riverina Hospitals.


      Calvary Mater Newcastle Hospital


      Please visit Calvary Mater Newcastle’s website for the latest updates .


      Calvary Health Care Kogarah 

      Due to the extended lockdown in metropolitan Sydney, no visitors are permitted.

      For patients who are at end of life, there are exceptions to visitation restrictions. Calvary is reviewing its current arrangements for the designated person responsible to visit its Palliative Care Unit, and we will be making contact with visitors and patients to ensure that we maintain a compassionate and empathetic understanding to their needs.

      Screening questions and temperature checks remain in place for all visitors and staff. A visitor with an elevated temperature of 37.5 degrees Celsius or greater will not be permitted entry.

      Hand hygiene is important. Remember to please use the hand sanitiser stations at the entrance and throughout the hospital regularly

      For the latest jurisdictional COVID-19 information, please visit South East Sydney Local Area Health District website.

      Please contact the facility if you have any questions.


      Calvary Riverina Hospital

      At Calvary Riverina Hospital, we understand that having visitors is an important part of ensuring the well-being and recovery of our patients. Currently we are only allowing two (2) visitors at any time. We do offer flexible visiting hours, but we do request visitors respect our rest period between 1:00pm and 3:00pm. Our Hospital doors are locked between 8:00pm to 7:00am. Please reach out to the Hospital on (02) 6923 2200, should you need to visit someone during this time and we will endeavour to meet this request.

      Masks must be worn at all times whilst in the Hospital. As per NSW Health guidelines, masks must be worn at all times whilst in the Hospital.

      Screening questions remain in place for all visitors and staff.

      Hand hygiene is important. Remember to please use the hand sanitiser stations at the entrance and throughout the hospital regularly.

      For the latest jurisdictional COVID-19 information, please visit NSW Health website.

      Please contact the facility if you have any questions.

      Update to SA Hospitals patients and visitors guidelines

      Calvary Adelaide, North Adelaide and Central Districts Hospitals

      COVID-19 Quick Reference Guide (updated 10/02/2022)

      Our highest priority remains the health and safety of our patients, staff and specialists. In light of the South Australian borders opening and following extensive consultation with our specialists and key SA Health representatives, we will be implementing the following patient and visitor guidelines.



      As of midday 11 February 2022:

      • A maximum of one (1) fully vaccinated visitor per patient per day will be permitted*.

      Visits must be strictly kept to the patient’s room and visitors must adhere to social distancing.

      • The support person for maternity, within an inpatient area (interpreter, provision of care) or parents/guardians of minors will be assigned as the designated visitor.
      • All visitors to the hospital will need to be fully vaccinated and show proof of vaccination at hospital screening stations.
      • Visitors with an endorsed medical/mask exemption must contact the hospital prior to attending our hospitals to seek approval.

      *Extenuating circumstances may apply (eg. end of life).


      Patient vaccination status

      Our preference is for all patients to be vaccinated, however, our hospitals will continue to provide a service to all patients regardless of their vaccination status.


      Elective surgery admissions

      All elective patients (regardless of their vaccination status and reason for admission) will be required to undertake Rapid Antigen Testing (RAT) prior to admission. (This will take the place of previous PCR testing.)

      All Calvary sites have established RAT clinics for patients to attend prior to admission.

      Information about attending the clinic will be provided directly to patients by Calvary sites, as part of usual pre-admission processes or by the relevant service the patient is attending.


      Paediatric patients (under the age of 16 years)

      Rapid Antigen Testing (RAT) is also required for the accompanying parent / carer prior to the child’s admission.

      One vaccinated parent / carer may accompany a paediatric patient. If a parent /carer of a paediatric patient is not vaccinated (and an alternate vaccinated adult cannot be arranged), they may be permitted to accompany the paediatric patient in consultation with the Director of Clinical Services and the admitting doctor, with additional precautions in place. It is important to note that decisions will be made in line with local conditions at the time.


      Maternity patients and partner / support person

      • Replacing weekly PCR testing from 36 weeks, Rapid Antigen Testing (RAT) is now in place for maternity patients and their birthing partner, with a clinic onsite at Calvary North Adelaide Hospital.

      Planned admissions (Induction of labour, caesarean section)
      1. RAT on the day before planned admission
      2. RAT on day of admission (immediately prior)

      Planned admissions for Monday morning will be treated as a spontaneous admission.

      Spontaneous admissions
      1. RAT on admission to hospital
      2. RAT day one post-admission to hospital.

      A RAT will be required before each re-entry to the hospital, if the partner/support person leaves the site at any stage during the admission

      The clinic will run from 0600-1330 each day Monday to Friday.
      Patients will be contacted by the pre-admission team via text message, with instructions on how to access the RAT as per above.


      General patients

      • Inpatient day leave is not permitted at this time. Some exemptions apply, so please direct questions to the Director of Clinical Services at the relevant site.
      • The preadmission clinic will record the vaccination status of patients should we require this in the event of an outbreak to understand exposure risk.
      • It will be mandatory for all patients who have travelled overseas or interstate (including essential workers) to provide evidence of a negative COVID-19 PCR test result prior to or on admission in line with SA Health recommendations. This includes elective admissions, admission through ED, direct admissions and transfers from other healthcare facilities.
      • Where a patient reports any COVID-19 related symptoms during pre-admission screening, they will be directed to undertake a COVID-19 PCR test within 72 hours of admission. The patient will be required to provide evidence of a negative test result prior to or on admission.
      • Any patient who presents for admission and does not meet screening requirements will be advised that their admission cannot proceed. We will directly liaise with the admitting specialist to discuss appropriate next steps. All emergency and urgent cases will be assessed to ensure appropriate and timely care is provided to the patient.
      • For Oncology day patients, a Rapid Antigen Test (RAT) must be performed on the day of your planned treatment, as part of the preadmission process.  You will be contacted prior to your treatment with details about how and where to get the test.


      Please don’t hesitate to contact the hospital should you have any questions or would like more information. Thank you for your continued cooperation and understanding.

      For the latest Department of Health COVID-19 information, visit SA Health

      Calvary Lenah Valley and Calvary St John’s Hospitals in Hobart


      Effective 13th July

      • If you are booked to attend Calvary Hobart for surgery within 28 days of a COVID-19 diagnosis please contact the hospital and your doctor to inform them’


      Visitor Limits
      All patients admitted to wards will be allowed two (2) nominated visitors for the duration of their stay. Only one (1) adult visitor is permitted at a time and visits are to last no longer than 30 minutes. Social distancing is to be maintained at all times during visits to Calvary patients.


      Accompanying children (under 16) are permitted but not encouraged. They must be with their parent / carer during the visit. Children do not need to be listed as designated visitors.


      Visiting Hours
      Vaccinated visitors are able to visit wards for no longer than 30 minutes per day – between the hours of 2pm and 6pm.


      Emergency Department (Lenah Valley Only)
      These areas will only permit support persons / accompanying parents or carers by an exemption process approved only by DCS or CSM’s only (or by General Manager in absence of DCS/CSM).


      No Visitors for these Acute Care Areas
      Procedural areas such as Endoscopy, Day Oncology and Day Surgery Areas will still remain under exclusion.


      Exceptions and flexibility to the policy will be observed for special circumstances such as End of Life. Flexibility will be granted for exceptional circumstances on application. Approved only by DCS or CSM’s only (or by General Manager in absence of DCS/CSM).


      Mask Wearing, Vaccination & Social Distancing

      All visitors, 12 years and over will be required to wear surgical masks at all times while visiting Calvary Hospitals.

      • Social distancing is to be maintained at all times during visits to Calvary patients.
      • All visitors (with exemption of children under 16) are required to be vaccinated.
      • Evidence of visitor vaccination will be checked by the Door Screeners at each hospital.



      • Visitors will not need to undergo a RAT unless they remain onsite for more than 4 hours (granted as an exemption only).
      • Visitors who are visiting an immunocompromised patient or a baby in our Special Care Nursery will be required to undergo a RAT.


      Thank you for your understanding and support.

      For the latest jurisdictional COVID-19 information, please visit the Tasmanian Government website.

      Please contact the facility if you have any questions.


        Calvary St Luke’s and Calvary St Vincent’s Hospitals in Launceston.

        Due to the increases in community transmission of Covid-19 /Omicron, the following changes are effective 6 January 2022.

        • Visiting hours are 2pm-6pm each day
        • It is no longer a requirement from Calvary for a patient to complete a PCR test prior to admission
        •  all patients presenting for admission at Calvary Launceston will complete a point of admission Rapid Antigen Test at our Clinics set up in a Reception area.

          Thank you for your understanding and support. Our goal is to keep you safe by maintaining a COVID-19 free environment.

          For the latest jurisdictional COVID-19 information, please visit the Tasmanian Government website.

          Please contact the facility if you have any questions.

          Visitation Update

          For the latest update visit Calvary Health Care Bethlehem.

          For the latest jurisdictional COVID-19 information, please visit: Victoria Health and Human Services website.

          For more information:

          Visit your state or territory COVID-19 website:

          ACT | NSW | SA | TAS | VIC | NT

          1. Call the Coronavirus Hotline at Health Direct on 1800 020 080
          2. Visit the Australian Department of Health
          3. Visit the World Health Organisation
          4. Visit your State or Territory Department of Health

          ACT Health  |  NSW Health  |  SA Health  |  TAS Health  |  VIC Health |  NT Health