Your admission

At Calvary John James Hospital we’ll make you feel welcome, whether your trip is planned or you’re arriving unexpectedly. Our friendly team will do everything they can to help with your speedy recovery.

Complete your pre-admission details online

The Calvary eAdmissions portal is a secure and easy way to complete your hospital pre-admission forms.

One of our Registered Nurses will review your information and will contact you around one week prior to your hospital admission if required. To speak with one of our preadmission nurses regarding your stay, please call 02 6281 8100.

CALVARY E-ADMISSIONS

 

You will need a referral from your GP or Medical Practitioner before you attend Calvary John James Hospital. The referral will include the phone number to call to make your booking.

Maternity

To discuss your planned admission as a Maternity Patient, please contact the Antenatal clinic on 02 6281 8730.

Maternity Services

If you have private health insurance

Please contact your health fund before admission to check your level of cover, and to clarify any excess or co-payments you may have.

If you don’t have private health insurance

We welcome patients without insurance at Calvary John James Hospital, simply call us 02 6281 8100 for an estimate of costs. You will need to pay all fees in full prior to your admission.

For more information read the Calvary Informed Financial Consent Form and visit the Private Health Insurance Ombudsman website links below:

During your stay we’ll provide you with safe and high-quality care, which reflects our values of Hospitality, Healing, Stewardship and Respect.

At every stage of your treatment we’ll make sure you fully understand what’s happening, why it’s happening, and what will happen next.

Patient handbook

To help prepare for you and your family for admission, Calvary has produced a guide for patients and visitors. You can download it below:

Patient Information Handbook (3 MB)

Use the expanding boxes below to learn more about your admission to Calvary John James Hospital.

Please review your admission documentation. This includes information about any dietary, fasting or medication requirements. Please follow the instructions carefully.

We will also send you information detailing the time and location of your admission appointment.

If you have any concerns before your appointment, or any issues on the day, please contact Calvary John James Hospital using the telephone number on your admission documentation.

On the day of your admission please be sure to bring your:

  • Admission documentation
  • Medicare card (if you have one)
  • Health care, pension or concession card (if you have one)
  • Health fund details (if you have private insurance)
  • An up-to-date list of all of the medications you’re currently taking
  • All your medications in their original, labelled containers
  • Any relevant doctors’ letters, reports or consent forms
  • Any x-rays or other medical images
  • General Practitioner’s (GP) contact details including name, address and contact number
  • Physical and mobility aids
  • Nightwear, dressing gown, non-slip slippers, comfortable clothes and toiletries
  • A letter of Work Cover approval, Third Party or Public Liability claims (if applicable)

Please note: During your stay at John James Hospital your property is your own responsibility and we do not recommend bringing any personal valuables.

Patient admission appointments take place at various locations. Please check your admission documentation for details.

Parking and transport

Our clinical team will review your patient information during your admission process before you are called for your procedure.

What happens after your admission will depend on the reason for your visit, but we will keep you informed every step of the way.

Occasionally we experience longer delays than usual, if this happens we will endeavor to update you.

When your admission is complete you will be issued with an identification band to be worn at all times during your stay. The band is used to check your identity to ensure you receive the correct medications, tests and procedures.

There is a potential you may be called earlier than your scheduled procedure time by nursing staff or theatre staff.

Your family can accompany you through your admission and be ready for you when your procedure is completed or you are admitted to your ward accommodation.

Depending on your situation, your family may also be able to stay beyond visiting hours. This should be discussed with a member of your care team.

Brochures and Fact Sheets

Calvary John James Hospital is a smoke-free zone.

Patients, families and visitors cannot smoke anywhere within the hospital grounds.

We can help

If you smoke, please inform your care team and also consider whether this is a good time to quit smoking.

If you would like to quit smoking, we can help

A hospital stay provides you with different routines and extensive peer support that can help you break your smoking habits and start to cope without cigarettes.

While you are a patient in Calvary, Nicotine Replacement Therapy and other forms of support can be provided to help you stop smoking.

We also offer ongoing support and assistance after you leave Calvary.

Find out more from the ACT Health website.

You have a right to receive safe and high-quality health services. Our Clinical Safety and Quality is benchmarked against National Clinical Safety and Quality Standards.

View the results for Calvary John James Hospital.

2015 John James Clinical Safety and Quality (230 kB)

Did you know falls are the second leading cause of accidental injury and death worldwide?

Stay Safe – Important Information about Falls (2MB)

Calvary protects and promotes the rights of each person receiving care.

We take any suspected breach of privacy very seriously. If you believe your personal information has been used in a manner inconsistent with the Calvary Privacy Policy, you can make a complaint.

PRIVACY RIGHTS AND RESPONSIBILITIES

If you would like to access your personal information or medical records please contact the Calvary John James Hospital Privacy Officer.

Accessing Medical Records Request Form (197 kB)

Return your completed form by fax to 02 6281 8771 or by post to:

Medical Records Department
Calvary John James Hospital
PO Box 131
Deakin West ACT 2600

You won’t be discharged from Calvary John James Hospital until it’s safe for you to leave. Your safety will be assessed against:

  • Your condition
  • The availability of personal and social support
  • Your residential situation
  • Your mobility
  • Access to communications if an emergency arises

Planning your discharge

Before your planned admission, or as soon as possible after an emergency admission, your care team will talk to you about a planned discharge date.

When you’re discharged you will be provided with a Formal Discharge Summary, and your care team will give you information about follow-up appointments with your General Practitioner or Specialist.

We’ll give you a short-term supply of any new medications prescribed by Calvary.

If you have a serious illness or major surgery, you’ll receive a call from the Discharge Planning Team within two weeks of returning home. We’ll check on your recovery and discuss any concerns you have about your health.

1. Who is picking you up from hospital?

On your discharge day you’ll need to arrange to be picked up by a family member or friend before 10am.
Please let us know so we can discuss alternative options, including Calvary Community Care Hospital to Home.

2. Have you made a follow-up appointment with your Doctor?

You need to make a follow up appointment with your Doctor as advised by your care team.

3. Have you discussed your medication?

Please make sure you have discussed your discharge medication with your care team. A medication review will be arranged if necessary.

After coming home from hospital you may have new medications to take. Please follow the instructions carefully to avoid making any mistakes with your medication. Visit NPS Medicinewise for more information, or call your GP to discuss your medications.

4. Do you need care when you get home?

Calvary Community Care can help discharged patients with transport home, cooking, grocery shopping, dressing, showering and household tasks.

Community Care can also provide 24 hour personal care, respite care, home maintenance and modification and safety products linked to 24/7 monitoring.

There may be a charge for Calvary Community Care services, or they may be provided partially or completely under a government assistance package.

HOSPITAL TO HOME

If you have any compliments, complaints or suggestions, please let us know so we can improve our service.

You can do this by: