St John's Hospital | Clinical safety and quality indicators

Calvary St John's Hospital

30 Cascade Rd, South Hobart TAS 7004

Clinical safety and quality indicators

At Calvary St John’s Hospital, we take quality and safety seriously. We also support a culture of openness and transparency to foster positive partnerships with our consumers.

To provide transparency, we are pleased to publish hospital quality and safety data alongside the Australian Commission in Safety and Quality in Healthcare benchmarks.

What is a fall with serious injury?

A fall with serious injury involves a fracture or a head injury.

At Calvary, we take falls prevention seriously. When a patient arrives at the hospital, we will conduct a risk screen and will develop a personalised fall prevention plan to reduce the chances of any falls.

Please make sure you come to our facility with properly fitted shoes with a non-slip sole.

How is this indicator calculated?

The number of falls is divided by the number of people who have been sent home from our facility.

A lower number means fewer falls.

We aim to have the lowest number and be better than the industry benchmark.

Our results

Industry benchmark: 4

Quarter	Falls rate	Result
Jan - Mar	0	Calvary St John's Hospital is better than the industry benchmark.
Apr - Jun	0	Calvary St John's Hospital is better than the industry benchmark.
Jul - Sep	0	Calvary St John's Hospital is better than the industry benchmark.

Infection prevention and control aims to reduce the risk of patients acquiring preventable healthcare-associated infections. Infectious agents transmitted during the provision of health care come primarily from interaction with other people – patients, clinicians and visitors.

At Calvary, we have implemented a prevention program to ensure you stay safe.

How is this indicator calculated?

The number of infections is divided by the number of people who have been sent home from our facility. Doing this allows us to compare with industry.

A lower number means fewer infections.

We aim to have the lowest number and be better than the industry benchmark.

Our results

Industry benchmark: 135

Quarter	Rate	Result
Jan - Mar	63.04	Calvary St John's Hospital is better than the industry benchmark.
Apr - Jun	39.28	Calvary St John's Hospital is better than the industry benchmark.
Jul - Sep	58.61	Calvary St John's Hospital is better than the industry benchmark.

When a patient arrives at the hospital, we conduct a risk screening and develop a personalised pressure injury prevention plan to reduce the risk of pressure injuries and ensure patient safety whilst in our care.

How is this indicator calculated?

The number of injuries is divided by the number of people who have been sent home from our facility.

A lower number means fewer injuries.

We aim to have the lowest number and be better than the industry benchmark.

Our results

Industry benchmark: 10

Quarter	Rate	Result
Jan - Mar	0	Calvary St John's Hospital is better than the industry benchmark.
Apr - Jun	7.86	Calvary St John's Hospital is better than the industry benchmark.
Jul - Sep	10.99	Calvary St John's Hospital is worse than the industry benchmark and committed to improvement.

What is a Net Promoter Score (NPS)?

The Net Promoter Score (NPS) is a metric used to gauge patient loyalty and satisfaction by measuring the likelihood that a patient would recommend Calvary Health Care services to others.

How is this indicator calculated?

We asked our patients, "on a scale of 0 to 10, how likely are you to recommend Calvary to a friend or colleague?"

The NPS is calculated by subtracting the percentage of "detractors" (consumers who gave a score of 0-6) from the percentage of "promoters” (consumers who gave a score of 9-10).

Those who score 7-8 indicate a high level of satisfaction, however are less likely to actively promote our services to others.

Our results

Net Promoter Score at Calvary St John's Hospital:

Quarter	NPS	Commentary
Jan - Mar	91.01%	This score indicates exceptional patient satisfaction. Patients are highly likely to recommend our health care services to others.
Apr - Jun	94.54%	This score indicates exceptional patient satisfaction. Patients are highly likely to recommend our health care services to others.
Jul - Sep	90.29%	This score indicates exceptional patient satisfaction. Patients are highly likely to recommend our health care services to others.

National clinical data

At Calvary, the quality and safety of your health care is our priority. Each year, Calvary publishes data that measures our quality and safety against industry and government targets.

To provide you with information about our performance, Calvary publishes data that measures the quality and safety of our hospitals.

View data

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Clinical safety and quality indicators

At Calvary St John’s Hospital, we take quality and safety seriously. We also support a culture of openness and transparency to foster positive partnerships with our consumers.

To provide transparency, we are pleased to publish hospital quality and safety data alongside the Australian Commission in Safety and Quality in Healthcare benchmarks.

Falls with serious injury

What is a fall with serious injury?

A fall with serious injury involves a fracture or a head injury.

Please make sure you come to our facility with properly fitted shoes with a non-slip sole.

How is this indicator calculated?

The number of falls is divided by the number of people who have been sent home from our facility.

A lower number means fewer falls.

We aim to have the lowest number and be better than the industry benchmark.

Our results

Industry benchmark: 4

Quarter	Falls rate	Result
Jan - Mar	0	Calvary St John's Hospital is better than the industry benchmark.
Apr - Jun	0	Calvary St John's Hospital is better than the industry benchmark.
Jul - Sep	0	Calvary St John's Hospital is better than the industry benchmark.

Healthcare associated infections rate

At Calvary, we have implemented a prevention program to ensure you stay safe.

How is this indicator calculated?

The number of infections is divided by the number of people who have been sent home from our facility. Doing this allows us to compare with industry.

A lower number means fewer infections.

We aim to have the lowest number and be better than the industry benchmark.

Our results

Industry benchmark: 135

Quarter	Rate	Result
Jan - Mar	63.04	Calvary St John's Hospital is better than the industry benchmark.
Apr - Jun	39.28	Calvary St John's Hospital is better than the industry benchmark.
Jul - Sep	58.61	Calvary St John's Hospital is better than the industry benchmark.

Pressure injuries rate

How is this indicator calculated?

The number of injuries is divided by the number of people who have been sent home from our facility.

A lower number means fewer injuries.

We aim to have the lowest number and be better than the industry benchmark.

Our results

Industry benchmark: 10

Quarter	Rate	Result
Jan - Mar	0	Calvary St John's Hospital is better than the industry benchmark.
Apr - Jun	7.86	Calvary St John's Hospital is better than the industry benchmark.
Jul - Sep	10.99	Calvary St John's Hospital is worse than the industry benchmark and committed to improvement.

Net Promoter Score (NPS)

What is a Net Promoter Score (NPS)?

The Net Promoter Score (NPS) is a metric used to gauge patient loyalty and satisfaction by measuring the likelihood that a patient would recommend Calvary Health Care services to others.

How is this indicator calculated?

We asked our patients, "on a scale of 0 to 10, how likely are you to recommend Calvary to a friend or colleague?"

The NPS is calculated by subtracting the percentage of "detractors" (consumers who gave a score of 0-6) from the percentage of "promoters” (consumers who gave a score of 9-10).

Those who score 7-8 indicate a high level of satisfaction, however are less likely to actively promote our services to others.

Our results

Net Promoter Score at Calvary St John's Hospital:

Quarter	NPS	Commentary
Jan - Mar	91.01%	This score indicates exceptional patient satisfaction. Patients are highly likely to recommend our health care services to others.
Apr - Jun	94.54%	This score indicates exceptional patient satisfaction. Patients are highly likely to recommend our health care services to others.
Jul - Sep	90.29%	This score indicates exceptional patient satisfaction. Patients are highly likely to recommend our health care services to others.

National clinical data

At Calvary, the quality and safety of your health care is our priority. Each year, Calvary publishes data that measures our quality and safety against industry and government targets.

To provide you with information about our performance, Calvary publishes data that measures the quality and safety of our hospitals.

View data