Calvary Mater Newcastle is committed to helping you communicate with our staff so that you can make your own decisions about your healthcare.
An interpreter makes sure that your treatment and diagnosis are explained in your preferred language so that you can ask questions and understand the information you are given.
Interpreters are available free to all patients, 24 hours a day, seven days a week, who need the service. We can provide interpreters for every service.
We provide interpreting services in more than 80 languages.
Interpreting services are provided by highly qualified professional interpreters to facilitate communication between you and your medical treating team either in person, video conferencing or over the phone. Interpreters understand the importance of interpreting medical terminology accurately and impartially, and keeping all information confidential.
Booking an interpreter
If you or your carer or family member require an interpreter at an appointment or during your stay please phone the Hunter New England Health Interpreter Booking Office in advance on 02 4924 6285 or speak with one of our hospital staff.
Referrals
If you are attending the hospital as an outpatient through a doctor/GP referral, the doctor should inform the hospital you will need an interpreter for your first visit.
Family, friends, carers and partners
Family, friends, carers and partners should not interpret for you at appointments.
You are welcome to bring your partner, relative or friend for support at your appointments. However a trained interpreter must be used to ensure you understand the information that is discussed with you and are able to make informed decisions about your care. The medical team need to be sure the necessary information has been conveyed.
Printed information
For information in languages other than English, please speak to a staff member.