NDIS FAQs

National Disability Insurance Scheme

The National Disability Insurance Scheme (NDIS) is designed to empower people with disability to work towards achievements, to identify the disability related support they need to meet their goals, to choose where they would like to buy their supports and provide support to carers.

People with a permanent disability and children with developmental delay; their family and carers, by funding reasonable and necessary support for each person’s unique needs
All Australians, by providing a safety net for anyone who acquires a disability in the future.

No, the funding under the NDIS is not means tested. Support is related to a patients disability and the supports they need.

The NDIS acknowledges that families and carers need support, so the person with disability has the support they require so that family and carers can live their lives.

This may mean:

additional support at times when family or carers are at work
‘respite’ for the client, where they can undertake activities independently of family
building capacity to ensure the client’s needs reduce over time, or
provision of equipment or technology that increases independence and reduces reliance on others.

NDIS plans focus on the whole of life support a person requires, this includes maximising outcomes for the client, their family and carers.

About the Bethlehem NDIS Provider Service

We provide support to adults with progressive neurological diseases who have a need for our specialist allied health support. We can provide collaborative care to participants known to our State Wide clinic, bringing our skillset into the home.

Our NDIS Coordinator and team determine if a request for support is able to be accepted. The location of the participant and goals are considered as well as our service’s capacity to provide support. Our capacity can fluctuate depending on our current staffing situation and if our therapists are already very busy with their current participants.

We aim to be as responsive as possible, however in general pick up can take within 4 weeks or more depending on our service capacity at the time.

We will advise you of the timeframe when we receive the request. If you are concerned you have been referred but you haven’t heard anything from us, please don’t hesitate to get in touch via our NDIS Coordinator:

03 9834 9358 or
Email us

We are a registered provider of Therapeutic Supports and Specialist Behaviour Support
Neuropsychology; Occupational Therapy; Physiotherapy; Speech Pathology; Music Therapy; Dietetics; Home Enteral Nutrition (HEN) ordering; Specialist Behaviour Support

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All staff complete mandatory training in hand hygiene every year.

We will contact you to do a COVID-19 screen prior to visiting you.

Staff do not attend work if they have any symptoms. This may mean some rescheduling of appointments however it is to protect other staff and the participants and patients they care for

All staff are required to have mandatory COVID-19 and Influenza immunisations to work at Calvary

In the event we are unable to visit you at home due to an emergency such as a fire or pandemic etc., we will provide support to you remotely using telehealth (web-based video chat platforms such as Zoom or Webex) or via phone or email.
If you are able to participate in telehealth with some support from a family member or another support person, please ensure they are aware that they will be asked to support you if required.
If you haven’t already, you are encouraged to develop an Emergency and Disaster Plan to help make sure you are kept safe and well in the event of a situation. Please refer to our handout for some further information, contact your support coordinator or speak to one of your support people.

If you are not satisfied with the service from Bethlehem NDIS Provider Service, you can contact the Calvary NDIS Coordinator on:
03 9834 9358
or via email
or submit feedback on our website

You can contact the NDIS Quality and Safeguards Commission to make a complaint about a provider through the options provided on their website.

Alternatively, speak to your Support Coordinator or another trusted health professional or person.

No, there are not set package amounts.

A NDIS plan aims to give a client the supports they need to be as independent as possible, reducing their need for support over time. The cost of the package is determined only by what is included in it. This might change each time a clients plan changes.

The NDIS funds the reasonable and necessary disability related support that participants require to meet their needs and achieve their goals.

The NDIS is designed to empower those with disability to work towards their goals, to identify the disability related support they need to meet their goals, and to choose where they would like to buy their supports.

NDIS supports are funded to:

help a person to reach their goals
enable participation in the community (social and economic), and
increase a person’s independence.

The NDIS is responsible for providing the funding and making the rules about the new way of providing disability support in Australia. The NDIA is the National Disability Insurance Agency. They are the people who will work with you to access the support your needs if you are eligible for the NDIS.

I am a carer of someone with a disability, what does the NDIS mean for me?

The NDIS acknowledges that families and carers need support, so the person with disability has the support they require so that family and carers can live their lives.

This may mean:

additional support at times when family or carers are at work
‘respite’ for the client, where they can undertake activities independently of family
building capacity to ensure the client’s needs reduce over time, or
provision of equipment or technology that increases independence and reduces reliance on others.

NDIS plans focus on the whole of life support a person requires, this includes maximising outcomes for the client, their family and carers.

Who does the Bethlehem NDIS Provider Service Provide Support to ?

Will I need to wait to receive my support?

We aim to be as responsive as possible, however in general pick up can take within 4 weeks or more depending on our service capacity at the time.

03 9834 9358 or
Email us

How does CHCB protect our staff and participants from COVID-19 and spread of disease?

All staff complete mandatory training in hand hygiene every year.

We will contact you to do a COVID-19 screen prior to visiting you.

Staff do not attend work if they have any symptoms. This may mean some rescheduling of appointments however it is to protect other staff and the participants and patients they care for

All staff are required to have mandatory COVID-19 and Influenza immunisations to work at Calvary

How does the Bethlehem NDIS Provider Service provide support in the event of an emergency or natural disaster?

In the event we are unable to visit you at home due to an emergency such as a fire or pandemic etc., we will provide support to you remotely using telehealth (web-based video chat platforms such as Zoom or Webex) or via phone or email.
If you are able to participate in telehealth with some support from a family member or another support person, please ensure they are aware that they will be asked to support you if required.
If you haven’t already, you are encouraged to develop an Emergency and Disaster Plan to help make sure you are kept safe and well in the event of a situation. Please refer to our handout for some further information, contact your support coordinator or speak to one of your support people.

What can I do if I am not satisfied or happy with the support I’m receiving from an NDIS Provider?

If you are not satisfied with the service from Bethlehem NDIS Provider Service, you can contact the Calvary NDIS Coordinator on:
03 9834 9358
or via email
or submit feedback on our website

You can contact the NDIS Quality and Safeguards Commission to make a complaint about a provider through the options provided on their website.

Alternatively, speak to your Support Coordinator or another trusted health professional or person.

What does the NDIS fund?

The NDIS funds the reasonable and necessary disability related support that participants require to meet their needs and achieve their goals.

NDIS supports are funded to:

help a person to reach their goals
enable participation in the community (social and economic), and
increase a person’s independence.

Calvary Health Care

NDIS FAQs

National Disability Insurance Scheme

What is the National Disability Insurance Scheme?

Who does the NDIS support?

Is the NDIS means tested?

I am a carer of someone with a disability, what does the NDIS mean for me?

About the Bethlehem NDIS Provider Service

Who does the Bethlehem NDIS Provider Service Provide Support to ?

Will I need to wait to receive my support?

What supports do we offer?

How does CHCB protect our staff and participants from COVID-19 and spread of disease?

How does the Bethlehem NDIS Provider Service provide support in the event of an emergency or natural disaster?

What can I do if I am not satisfied or happy with the support I’m receiving from an NDIS Provider?

Are there set package amounts for NDIS plans?

What does the NDIS fund?

NDIS FAQs

National Disability Insurance Scheme

What is the National Disability Insurance Scheme?

Who does the NDIS support?

Is the NDIS means tested?

I am a carer of someone with a disability, what does the NDIS mean for me?

About the Bethlehem NDIS Provider Service

Who does the Bethlehem NDIS Provider Service Provide Support to ?

Will I need to wait to receive my support?

What supports do we offer?

How does CHCB protect our staff and participants from COVID-19 and spread of disease?

How does the Bethlehem NDIS Provider Service provide support in the event of an emergency or natural disaster?

What can I do if I am not satisfied or happy with the support I’m receiving from an NDIS Provider?

Are there set package amounts for NDIS plans?

What does the NDIS fund?