Your admission

At Calvary Bruce Private Hospital we’ll make you feel welcome, whether your trip is planned or you’re arriving unexpectedly. Our friendly team will do everything they can to help with your speedy recovery.

There’s a new way to complete your admissions details!

You can now complete your e-Admissions via our new CalvaryCare mobile app, an innovative, new platform designed to enhance your hospital journey and give you instant access to all your important health care information right at your fingertips.

Click here to find out more about CalvaryCare and how to download the app.

Alternatively, click here to complete your e-Admissions via our website.

One of our Registered Nurses will review your information and will contact you around one week prior to your hospital admission if required.

 

You’ll need a referral from your GP or Medical Practitioner before you attend Calvary Bruce Private Hospital as an elective patient. Your doctor will send a request for admission and we will contact you with your admission details. The doctor’s rooms should also give you information for completing your details online or an admission package.

If your admission is an emergency you have probably presented at the Calvary Emergency Department. After your condition is diagnosed and stabilized and a care plan formulated with you in the ED, you will be given the opportunity to elect to receive your ongoing care in Calvary Bruce Private Hospital.

 

If you have private health insurance

Please contact your health fund before admission to check your level of cover, and to clarify any excess or co-payments you may have.

If you don’t have private health insurance

We welcome patients without insurance at Calvary Bruce Private Hospital, simply call us on 02 6245 3100  (business hours) for an estimate of costs. You’ll need to pay all fees in full prior to your admission.

Regardless of whether you have private health insurance or don’t have private health insurance, the hospital will provide you with an estimate of expected hospital charges. Knowing how much your treatment will cost is called Informed Financial Consent. For more information visit the Private Health Insurance Ombudsman website:

During your stay we’ll provide you with safe and high-quality care, which reflects our values of Hospitality, Healing, Stewardship and Respect.

At every stage of your treatment we’ll make sure you fully understand what’s happening, why it’s happening, and what will happen next.

Patient handbook

To help prepare for you and your family for admission, Calvary Bruce Private Hospital has prepared a number of brochures. These will be provided in your Welcome Package on admission.

If you have mislaid your Welcome Package please ask ward staff.

Use the expanding boxes below to learn more about your admission to Calvary Bruce Private Hospital.

Please review your admission documentation – which includes information about any dietary, fasting or medication requirements – and follow the instructions carefully.

We’ll also send you information detailing the time and location of your admission appointment.

 The pre-admission team will contact you on on the last working day prior to your admission

 They will call you between 1.30pm and 4.00pm to confirm admission location and time 

If you have any concerns before your appointment, or any issues on the day, please contact Calvary Bruce Private Hospital on 02 6245 3100.

On the day of your admission please be sure to bring your:

  • Admission documentation
  • Medicare card (if you have one)
  • Health care, pension or concession card (if you have one)
  • Health fund details (if you have private insurance)
  • An up-to-date list of all of the medications you’re currently taking
  • All your medications in their original, labelled containers
  • Any relevant doctors’ letters, reports or consent forms
  • Any x-rays or other medical images
  • General Practitioner’s (GP) contact details including name, address and contact number
  • Physical and mobility aids
  • Nightwear, dressing gown, non-slip slippers, comfortable clothes and toiletries
  • A letter of Work Cover approval, Third Party or Public Liability claims (if applicable)

Please note: During your stay at Calvary Bruce Private Hospital your property is your own responsibility and we do not recommend bringing any personal valuables.

Please present to the main entrance of Calvary Bruce Private Hospital, where our friendly team can point you I the right direction.

Parking and transport

What happens after your admission will depend on the reason for your visit, but we’ll keep you informed every step of the way.

When your admission is complete you’ll be fitted with an identification band to be worn at all times during your stay. The band is used to check your identity to ensure you receive the correct medications, tests and procedures.

During your stay you may move between ward areas on one or more occasions. Each time you pass from one clinical area to another a formal handover of your care will occur.

Your family can accompany you through your admission and be ready for you when your procedure is completed or you are admitted to your ward accommodation.

Depending on your situation, your family may also be able to stay beyond visiting hours. But this should be discussed with a member of your care team.

Visiting hours

The entire Calvary Bruce Private Hospital and the surrounding campus is a smoke free zone.

Patients, families and visitors cannot smoke anywhere within the hospital grounds.

We can help

If you smoke, please inform your care team and also consider whether this is a good time to quit smoking.

If you would like to quit smoking, we can help

A hospital stay provides you with different routines and extensive peer support that can help you break your smoking habits and start to cope without cigarettes.

While you are a patient in Calvary, Nicotine Replacement Therapy and other forms of support can be provided to help you stop smoking.

We also offer ongoing support and assistance after you leave Calvary.

Find out more from the ACT Health website.

You have a right to receive safe and high-quality health services. Our Clinical Safety and Quality is benchmarked against National Clinical Safety and Quality Standards.

View the results for Calvary Bruce Private Hospital.

2015 Bruce Private Clinical Safety and Quality (240 kB)

Did you know falls are the second leading cause of accidental injury and death worldwide?

Stay Safe – Important Information about Falls (2MB)

Calvary protects and promotes the rights of each person receiving care.

We take any suspected breach of privacy very seriously. If you believe your personal information has been used in a manner inconsistent with the Calvary Privacy Policy, you can make a complaint.

PRIVACY RIGHTS AND RESPONSIBILITIES

You have a right to access your personal information, subject to some exceptions allowed by law, and to request a change to your information if you consider it inaccurate.

If you’d like to access your personal information or medical records please contact the Calvary Bruce Health Information Services on 02 6245 3100.

If your information has been archived, we may charge a fee for searching for and providing access to your information.

Process for accessing health records (290 kB)

Accessing Medical Records request form (543 kB)

Information for consumers of health services in the ACT (380 kB)

Return your completed form by post to:

Medical Records
Calvary Bruce Private Hospital
PO Box 254, Jamison Centre ACT 2614

You won’t be discharged from Calvary Bruce Private Hospital until it’s safe for you to leave. Your safety will be assessed against:

  • Your condition
  • The availability of personal and social support
  • Your residential situation
  • Your mobility
  • Access to communications if an emergency arises

Planning your discharge

Before your planned admission, or as soon as possible after an emergency admission, your care team will talk to you about a planned discharge date.

When you’re discharged you will be provided with a Formal Discharge Summary, and your care team will give you information about follow-up appointments with your General Practitioner or Specialist.

We’ll give you a short-term supply of any new medications prescribed by Calvary, please note that there may be a cot incurred from HPA.

1. Who is picking you up from hospital?

On your discharge day you’ll need to arrange to be picked up by a family member or friend before 10am.
Please let us know so we can discuss alternative options, including Calvary Community Care Hospital to Home.

2. Have you made a follow-up appointment with your Doctor?

You need to make a follow up appointment with your Doctor as advised by your care team.

3. Have you discussed your medication?

Please make sure you have discussed your discharge medication with your care team. A medication review will be arranged if necessary.

After coming home from hospital you may have new medications to take. Please follow the instructions carefully to avoid making any mistakes with your medication. Visit NPS Medicinewise for more information, or call your GP to discuss your medications.

4. Do you need care when you get home?

Calvary Community Care can help discharged patients with transport home, cooking, grocery shopping, dressing, showering and household tasks.

Community Care can also provide 24 hour personal care, respite care, home maintenance and modification and safety products linked to 24/7 monitoring.

There may be a charge for Calvary Community Care services, or they may be provided partially or completely under a government assistance package.

HOSPITAL TO HOME

If you have any compliments, complaints or suggestions, please let us know so we can improve our service.

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