Clinical Safety and Quality Indicators

At Calvary St Luke’s Hospital, we take quality and safety seriously. We also support a culture of openness and transparency to foster positive partnerships with our consumers. To provide transparency, we are pleased to publish hospital quality and safety data alongside the Australian Commission in Safety and Quality in Healthcare benchmarks.

We take falls prevention seriously

A fall with serious injury involves a fracture or a head injury. We will conduct a risk screen on arrival and will develop a personalised fall prevention plan to reduce the chances of any falls. Please make sure you come to our facility with properly fitted shoes with a non-slip sole.

St Lukes had one fall in Q4 that resulted in serious injury.


Calvary St Luke’s Hospital had one fall in Q4 that resulted in serious injury.


What does this mean?

A lower number means fewer falls, we aim to have the lowest number and be under the industry benchmark. The number of falls is divided by the number of people who have been sent home from our facility. Doing this allows us to compare with industry.

We take infections seriously

Healthcare Associated Infections (HAIs) are the most common complication for hospitalised patients in Australia. We monitor and report HAIs to identify and minimise risks to our patients, families and staff. Infections will always be a potential risk but many are preventable with careful attention to infection control practices.

St Lukes was consistently below benchmark in healthcare associated infections rate


Calvary St Luke’s Hospital was consistently below industry benchmark.


What does this mean?

A lower number means fewer infections, we aim to have the lowest number and be under the industry benchmark. The number of infections is divided by the number of people who have been sent home from our facility. Doing this allows us to compare with industry.

We take injuries seriously

We conduct a risk screen on arrival and develop a personalised pressure injury prevention plan to reduce the risk of the development of pressure injuries. Please make sure you are as mobile as possible during your stay in hospital as this helps to prevent pressure areas.

St Lukes has a rate below or near industry benchmark for pressure injuries rates


Calvary St Luke’s Hospital has a rate below or near the industry benchmark.


What does this mean?

A lower number means fewer injuries, we aim to have the lowest number and be under the industry benchmark. The number of injuries is divided by the number of people who have been sent home from our facility. Doing this allows us to compare with industry.

Annual average net promoter score for St Luke's Hospital is 91%

Do you have questions about this data? Click here


Calvary National Data

At Calvary, the quality and safety of your health care is our priority. Each year, Calvary publishes data that measures our quality and safety against industry and government targets.

To provide you with information about our performance, Calvary publishes data that measures the quality and safety of our 15 hospitals.

View National Clinical Safety and Quality Indicators