COVID-19 Visitor Restrictions

Visitor Restrictions

In accordance with the current pandemic risk and the restrictions currently in place in Metropolitan Melbourne, patient visitors are not permitted at our Parkdale site except if required as an essential caregiver*. Limited exemptions will be put in place on compassionate grounds when a patient is at end-of-life or where there is a sudden deterioration in a patient’s condition; this will be managed on a case-by-case basis with the family at the time.

* Essential Caregiver Definition:

For the purpose of visitor restrictions, an essential caregiver is defined as an individual who:

  1. Is providing essential care and support necessary for the patient’s immediate physical wellbeing that optimises the care and support delivered by CHCB staff e.g. supporting delirium, meal assistance, assistance with other activities of daily living, providing informal interpreter or communication;
  2. Is providing emotional and social support that cannot be provided via electronic or other non-contact means;
  3. Requires training onsite in order to be able to provide care once patient is discharged.
  4. Needs to be involved in clinical decision making which cannot be undertaken via phone.
  5. Is required to support the admission of a patient or collect a patient who is being discharged and needs assistance.
  6. Is required to support an outpatient who requires assistance (due to physical or cognitive disability) to ensure they safely access their appointment.


If you believe you meet the criteria of an essential carer, please speak with the Nurse in Charge to request an exemption as an essential carer. Please note that any visit in categories B to E as an essential caregiver is limited to one person only for the maximum duration of 2 hours per day, and must be via a pre-arranged appointment.


Category A essential caregiver visits are limited to one person at any one time.


Category F visits relate to accompanying a patient attending an outpatient appointment and are limited to one person, once per day and only where physical distancing can be maintained for the appointment.


All visitors will be screened on entry and have their temperature checked. A visitor cannot visit if they have been diagnosed with coronavirus and not yet discharged from isolation; have arrived in Australia within 14 days of the planned visit; in the 14 days preceding the visit had known contact with a person diagnosed with coronavirus; have a temperature over 37.5 degrees or symptoms of acute respiratory infection.


Please also note the following:

A patient is not allowed to have visitors if in isolation.

Bethlehem will not allow entry to any visitors under the age of 16 years, with limited exemptions for patients at end-of-life, which must be pre-arranged.

Physical distancing of 1.5m between people is required at all times when on site and whilst visiting a patient.


ALL VISITORS once screened are required to wear a mask for the duration of their visit and a sticker noting the date of screening and time of entry – this must be visible to staff at all times. Visitors will also be required to register their details on arrival in a visitor registry, including providing their phone contact details should they be required for contact tracing purposes. Visitors on exiting the site are also required to log the time they exit in the register.


Please discuss your situation with us if you have any concerns regarding your particular needs, and note that visitor restrictions and screening requirements extend to visits taking place anywhere on site, including public spaces outside. A breach of these restrictions may put you, other vulnerable patients or our staff at risk.

We encourage you to use technology to stay connected with other family and friends, if you require assistance with this, please speak to our staff who will be able to assist you through our ‘Staying connected’ Program.

We understand that these visitor restrictions are challenging for many families and we would not ask this of you unnecessarily. Our staff are rigorously following advice from the authorities regarding coronavirus to keep you and your visitors safe. If you are worried, please talk with the nurse in charge.  We are here to care for you and your family.


Entrance doors to Calvary Health Care Bethlehem for those visiting clinic are now locked to control movement in and out. Visitors will need to use the intercom to gain entry and will need to have their temperature checked at a screening desk at reception before being signed in and allowed to progress to their appointments.

Further information about COVID-19

For all Calvary COVID-19 updates visit

DHHS Victoria

Australian Government Department of Health