Relationships

Relationships are supported by the following five principles:

Social inclusion

There is inclusion of patients, residents or clients as valued members of the community through engagement, recognition and participation.

Compassionate and skilled teams value people and the importance of communication and interpersonal skills in care.

Families and friends are welcome and encouraged to be at care sites and there are spaces available for them.

Continuous connection to the wider community allows for meaningful relationships, activities and ongoing contribution to society.

Opportunity for patient, clients and residents to form personal connections with each other, volunteers, visitors and staff is enabled.

The key tools used to monitor are:

National Aged Care Quality Standards 1 & 4
Residents in the facility have caring and compassionate relationships and friendships.
Residents have opportunities to connect with the local community.