COVID-19

We have introduced some changes at Calvary Mater Newcastle to help slow the spread of COVID-19 and protect our patients, staff and the community.

Similar measures are in place at all hospitals and health facilities in the Hunter New England Local Health District.

We apologise for any inconvenience or disruption these necessary measures may cause. Thank you for your understanding during this health emergency and for helping us to slow the spread of COVID-19.

Screening stations at our entrances

All visitors and staff are now being screened on entry.

Screening stations are located at each of the public entrances to our hospital – the main hospital/Emergency Department entrance, Platt Street entrance, and the rear entry at Hunter New England Health’s Mater Mental Health Centre, which is co-located on our campus.

Please wait to be called in by the nurses on the screening desk.

You can help by keeping your distance from others as you wait to be screened – stand 1.5 metres apart from other visitors.

This is particularly important if you have come to the hospital because you have been advised that you should be tested for COVID-19, or if you have any symptoms. Please stand at a distance from others, follow good hygiene practices if needed (cough or sneeze into the crook of your elbow or into a tissue, and then discard it into the bin at the screening station). Please see the nurse at the screening station, and see the information below about our on-site COVID-19 testing clinic.

Screening involves a series of important questions in line with the testing criteria for COVID-19.

You will also be asked to use the hand sanitiser provided before you enter.

If you are coming to an outpatient appointment/treatment or surgery, you will have already been screened prior to attending. You will not need to go through the screening process again on entry, unless you have not responded to your screening text. Please allow some extra travelling time in case there are any delays on entry, and try to arrive 5-10 minutes early for your appointment.

Patients needing emergency care will continue to be screened as they enter the Emergency Department.

When you are leaving the hospital

When you are ready to leave through any of the main hospital doors, please press the green exit button nearby. Look for the signs.

 

Visitor restrictions

Calvary Mater Newcastle has introduced visitor restrictions to help protect our patients, staff and the community and to slow the spread of COVID-19.

On most wards, one visitor per patient is allowed during each visiting period.

People visiting the Emergency Department, Intensive Care Unit or Hospice should phone ahead to find out what visiting arrangements are in place in these specialist units.

Visitors must not enter the hospital if they:

  • Have had contact with someone who has tested positive for COVID-19
  • Have flu-like symptoms, such as a fever, cough, sore throat or shortness of breath
  • Have returned from overseas in the last 14 days (including on a cruise ship)
  • Are immunosuppressed.

Please do not bring children to the hospital.

When visiting the wards, please go to the nurses’ station or reception area first before entering the patient’s room. Please also use the hand hygiene stations located at the entrance to each ward.

We encourage you to call your loved one direct or via the switchboard (4921 1121). You can also use social media if the patient has a suitable device.

Visiting hours

Visiting periods for most Calvary Mater Newcastle wards are now 11am to 1pm and from 3pm to 7pm.

Visitors should first go to the nurses’ station or reception area inside the ward before entering the patient’s room. Please use the hand hygiene stations, which are located at the entrance to each ward.

Hospice

The hospice allows one visitor per patient, with visiting allowed throughout the day. Please use the intercom at the front entrance and a staff member will attend to let you in as soon as they are able. If you are visiting after hours, please be patient as there may be a delayed response to your call if staff are busy at the time providing care to a patient.

Staff will speak with you about special arrangements for care at end of life and supports available if this relates to you.

COVID-19 testing clinic

A COVID-19 testing clinic is located at Calvary Mater Newcastle. If you are visiting the hospital to be tested, you will need to be screened for testing before attending the clinic.

Screening stations are now located at each of the hospital’s main entries. Staff will direct you to the clinic once you have completed the required questions.

Other changes

Visitors might also notice some other changes within the hospital.

The Delimarche café in the main hospital corridor on Level 3 is temporarily closed and the tables and chairs have been removed in line with Government changes and social distancing measures.

Coffee and a limited takeaway menu, including some hot food items, are still available from the Amigos to Go café further along the corridor, and the coffee cart is operating as normal on Level 2.

Some seating is available along the main public corridor, although this too has been limited to assist with social distancing.

The Mary Potter Chapel remains open and all are welcome.

Further information about COVID-19

NSW Health

Australian Government Department of Health

COVID-19 Critical Intelligence Unit