We have introduced additional precautions at Calvary Mater Newcastle to protect our patients, staff and the community from COVID-19.
Similar measures are in place at all hospitals and health facilities in the Hunter New England Local Health District.
We thank you for your understanding during this COVID-19 pandemic.
Changed visiting arrangements
On most wards, one visitor per patient is allowed during each visiting period. We ask that this is the main caregiver or significant other. No general visiting is permitted at this time. To comply with physical distancing requirements, a limit of four visitors can be in a shared four-bed patient room at any given time. Unfortunately, children under the age of 16 years of age will be unable to visit, unless there are compassionate circumstances.
Special arrangements are in place for patients who are approaching the end of their life. Please call the nurse in charge of the unit/ward you are visiting prior to your arrival.
Please go to the nurses’ station or reception area first before entering patient rooms.
Visiting periods for most wards are 11am to 1pm and from 3pm to 7pm.
People wishing to visit the Emergency Department, Intensive Care Unit or Mercy Hospice should speak with staff or phone ahead to find out what visiting arrangements are in place in these specialist units. Phone 4921 1211.
We encourage you to call your loved one direct or via the switchboard (4921 1211). You can also use social media if the patient has a suitable device.
Visitors will not be able to enter the hospital if they:
- Have had contact with someone who has tested positive for COVID-19
- Have flu-like symptoms, such as a fever, cough, sore throat or shortness of breath
- Have returned from overseas in the last 14 days.
You will be screened on entry
All visitors and staff are now being screened on entry. Our staff will ask you several questions and check your temperature.
All visitors must wear a mask before entering the hospital. Please bring your own mask wherever possible or the hospital will provide it for you.
Screening stations are located at each of the public entrances to our hospital:
- The main hospital/Emergency Department entrance
- Platt Street entrance (open Monday-Friday 5:30am-5pm)
- The rear entry at Hunter New England Health’s Mater Mental Health Centre, which is co-located on our campus.
Please wait for our staff to call you in. You can help by keeping your distance from others waiting to be screened – stand 1.5 metres apart from other visitors.
If you are coming for an outpatient appointment/treatment or surgery, you will have already been screened prior to attending. You will not need to go through the screening process again on entry, unless you have not responded to your screening text. Please allow some extra travelling time in case there are any delays on entry.
Patients needing emergency care will be screened as they enter the Emergency Department.
When you are leaving the hospital
When you are ready to leave the hospital, please press the green exit button located near the glass exit doors. Look for these signs.
COVID-19 testing clinic
A COVID-19 testing clinic is located at Calvary Mater Newcastle. It is open Monday to Friday from 8am to 2pm (closed on public holidays).
You will need to be screened before attending the testing clinic. Screening stations are located at each of the hospital’s main entries. Staff will take your temperature and ask you a series of screening questions before directing you to the testing clinic.
It is important that you maintain your distance from others who are waiting to enter the hospital, follow good hygiene practices if needed (cough or sneeze into the crook of your elbow or into a tissue).
After you have been tested, you must self-isolate until you receive your test results. Staff at the testing clinic will provide you with information on self-isolating and the latest advice from NSW Health. They will also let you know how you can register to receive your test results via an SMS message to your mobile phone.
Visitors might also notice some other changes within the hospital.
The Delimarche café in the main hospital corridor on Level 3 is temporarily closed. Coffee and a limited takeaway menu, including hot food items, are available from Amigos café further along the corridor. The coffee cart is operating as normal on Level 2.
Some seating is available along the main public corridor and on the terrace, but please be mindful of social distancing.
The Mary Potter Chapel remains open and all are welcome.
Further information about COVID-19