Update 7 August 2020

Visitation Restrictions at Calvary Retirement Communities

While the rate of COVID-19 community transmission in Australia is easing, the situation continues to evolve. Calvary Retirement Communities has eased restrictions on general visitation to help loved ones stay connected while maintaining the safest possible environment for the vulnerable people in our care.

The following restrictions apply to all Calvary Retirement Communities:


Any single visitor will be permitted to visit.

Calvary will be permitting visitation of one (1) visitor per resident at any one time. The total number of visitors per day and the duration of each visit are no longer restricted.

      • EXCEPTION: Due to the rise in COVID-19 cases in Sydney, Calvary Ryde Retirement Community will remain closed to general visitation at this time. This restriction will be reviewed again after 10 days from 7 August 2020.
      • EXCEPTION: Due to the rise in COVID-19 cases in the Hunter Region, all Calvary Hunter Retirement Communities will remain closed to general visitation at this time. This restriction will be reviewed again after 7 days from 3 August 2020. Calvary St Paul’s Retirement Community is an exception to this restriction.
      • EXCEPTION: Consistent with the latest ACT Health advice, a maximum of one (1) visitor per resident per day may visit Calvary Haydon Retirement Community.
      • EXCEPTION: In South Australia only, Calvary will be permitting visitation of a maximum of two (2) visitors per resident at any one time. This exception currently applies to Calvary Flora McDonald Retirement Community and Calvary St Catherine’s Retirement Community only.

Exceptions may apply for visitors of residents at end of life, or who may be experiencing distress, or where a care and support role is provided by a visitor. Please speak with the manager of your home to discuss arrangements.

Visitors from Victoria will not be permitted entry. 

Due to increased risk of COVID-19 infection in Victoria, visitors who have travelled to or from any location in Victoria in the past 14 days are currently not permitted to visit a NSW, SA or ACT residential aged care facility at this time.

Visitors from NSW COVID-19 hotspots will not be permitted entry. 

Due to increased risk, and consistent with the latest NSW Health advice, visitors who have travelled to or from any NSW COVID-19 hotspot in the past 14 days are currently not permitted to visit a Calvary residential aged care facility.

      • PLEASE NOTE: Current hotspots (at 29 July 2020) are the Local Government Areas of Waverley, Woollahra, Randwick, eastern part of City of Sydney, Parramatta, Fairfield, Liverpool, Campbelltown, Camden, Wingecarribee and Wollondilly.

Given the rapidly changing situation in NSW, COVID-19 hotspots are updated frequently by NSW Health. For the latest information on COVID-19 hotspots, please visit: www.health.nsw.gov.au/

Visiting hours will be extended but limited to between 11am and 6pm daily.

Due to the rapidly changing situation in Victoria and NSW, we encourage visitors to please call the facility before their arrival. There may be special exceptions for residents at end of life, or where there is an instance of resident distress.

Influenza vaccination is required.

As required by the Commonwealth Department of Health from 1 May 2020, any visitor must have had this year’s seasonal Influenza vaccine. Due to Government requirements, Influenza vaccination is not negotiable. Visitors will be asked to provide proof of vaccination before entry is permitted.

      • EXCEPTION: At NSW facilities, you will be asked to provide your proof of vaccination or certification from your doctor outlining the medical reason for not being vaccinated before entry is permitted.

A single child visitor may accompany an adult visitor.

Consistent with the latest Government advice, one (1) child may accompany a single adult visitor. Child visitors must remain with their parent or adult carer at all times.

      • EXCEPTION: For Calvary Haydon Retirement Community in the ACT, we request that child visitors (aged 0-17 years) do not visit at this time. Where a child does visit, each visit must be negotiated with the Facility Manager. 

Visiting will be limited to the resident’s room.

This restriction applies to external visitors only, and is in place to further reduce the risk of COVID-19 infection to other residents, family members, and staff.

Social/physical distancing of a single person per 4 square metres (2 square metres in SA) as well as 1.5 metres separation at all times will still be required within the resident’s room during a visit. We ask for your support and cooperation in ensuring that the number of people within each room is consistent with the social/physical distance guidance in place within the community.

Special exceptions to visitation rules.

Exceptions may apply for visitors of residents at end of life, or who may be experiencing distress, or where a care and support role is provided by a visitor. Please speak with the manager of your home to discuss arrangements.

Screening and temperature checks.

Introduced in April, screening questions and temperature checks for all visitors and staff will continue. If a visitor is found to have an elevated temperature greater than 37.5 degrees celsius, entry will not be permitted.

Resident outings (South Australia only).

Consistent with the latest SA Government advice, resident outings to attend small family group gatherings will be permitted in South Australia only. Excursions for medical treatment will continue to be permitted in NSW and the ACT as usual.

Hand hygiene is important.

Remember to please use the hand sanitiser stations at the entrance and throughout the facility regularly.


Special exceptions may be applicable in certain circumstances, including for residents who are at end of life or receiving palliative care. Please contact the facility to discuss whether an exceptional visit can be arranged.

Restrictions on visitation are reviewed every 14 days. Pending any change to the COVID-19 situation, Calvary may need to reintroduce restrictions, with limited notice, to protect the safety of residents, family members, and staff.