Norma Bannon | Intake Team Leader, Calvary Community Care

I have been working with Calvary for 16 years in different roles.  In 2004, I qualified in aged and community care and started with Calvary as a support worker.

I worked mainly with clients who had complex, higher needs and really enjoyed this responsibility. I have a passion in the area of dementia care and working with clients who were living with cognitive impairment.

I was particularly inspired by one Client who suffered from Motor Neurone Disease. He was fortunate in that his speech was intact but he could only move one thumb on his right hand.  I will always remember that despite what he was going through, he had such a positive attitude to life and was always cheerful. It was very difficult for me when he died.

Later a part-time role (which then became full time) came up in the service centre and, somewhat reluctantly, I left my support worker role.  Whilst I miss the direct contact with clients in the community, I appreciate that my current position involves continuing contact with clients on the phone and I really enjoy this continuing interaction.

I am fortunate that I have a good intake team.  It is a very positive environment – we communicate well and work together to solve any problem as it arises. Everyone is so supportive towards each other and always willing to assist each other.