Patient Experience

Calvary supports a culture of open and transparent partnership with consumers and the community.

 

Our patients, residents and clients, and their families and the wider communities we serve work with us to develop solutions, understand emerging problems and ensure we provide the best support.

In December 2017, Calvary commenced surveying patients using the Australian Patient Experience Question Set endorsed by the Australian Commission on Safety and Quality in Health Care in our 11 private hospitals.

As of 30 June 2018, Calvary has received over 10,000 responses, including a response to one question measuring the willingness of patients to recommend Calvary’s services to others, giving a net promoter score of 83.5%.

The Net Promoter Score is a measure of customer satisfaction. This feedback helps us identify what we are doing well and areas in which our services could be improved. It is a vital part of ensuring we deliver the highest quality care.