You have a right to receive safe and high-quality health services. Our Clinical Safety and Quality is benchmarked against
National Clinical Safety and Quality Standards.The
Bureau of Health Information (BHI) publishes regular independent reports about how NSW public hospital and ambulance services are performing. Visit
BHI to see how Calvary Mater Newcastle is performing.
The
Australian Charter of Healthcare Rights describes what consumers, or someone they care for, can expect when receiving health care.
Tell us if you’re worried (REACH program)
If a patient or their family or carer is concerned about changes in the patient’s condition while they are in hospital, it’s important that you tell us.
First talk with a nurse or doctor caring for the patient.
You can request a clinical review, which means a doctor will come to check the patient’s condition, generally within 30 minutes.
If you are still worried, you can escalate your concerns at any hour of the day or night by making a REACH call. Dial
44994 from the patient’s bedside phone or another phone in the hospital ward. You can also call from a mobile or home phone to
4014 4994.
REACH is a communication process developed by the NSW Clinical Excellence Commission. It stands for Recognise, Engage, Act, Call, Help is on its way.
When you call, you will need to tell us the patient’s name, ward and bed number and why you have called.
A REACH clinician will come to the patient’s bedside to speak to you and address your concerns.