Your admission

If your general practitioner (GP) or specialist believes Calvary Health Care Kogarah should be involved in your ongoing treatment or care, they’ll forward a referral to the Calvary Health Care Kogarah Admissions team.

Calvary Health Care Kogarah is part of Australia’s public health care system and offers hospital care to any Australian resident under Medicare arrangements.

Public patients

Under Medicare you can be treated as a public patient, at no charge, by a doctor appointed by the hospital. You can choose to be treated as a public patient even if you are privately insured.

Private patients

If you choose to be admitted as a private patient, you can be treated by the doctor of your choice – providing that doctor has a right to practice at this hospital. An Admissions Officer will meet with you to discuss your level of coverage and policy details. As a private patient you will have access to a single room in our hospital if one is available and you have single room health cover. However, patients who are unwell will be given priority for a single room.

Regardless of whether you have private health insurance or do not have private health insurance, there is no out of pocket expenses.

• What does Medicare cover?
• What does Private Health Insurance cover?

On the day of your admission please be sure to bring your:

• Medicare card (if you have one)
• Health care, pension or concession card (if you have one)
• Health fund details (if you have private insurance)
• An up-to-date list of all of the medications you’re currently taking
• All your medications in their original, labelled containers
• Any relevant doctors’ letters, reports or consent forms
• Any x-rays or other medical images
• General practitioner’s (GP) contact details including name, address and contact number
• Physical and mobility aids
• Nightwear, dressing gown, non-slip slippers, comfortable clothes and toiletries
• A letter of Work Cover approval, third party or public liability claims (if applicable)

Please note: During your stay at Calvary Health Care Kogarah your property is your own responsibility and we do not recommend bringing any personal valuables.

Calvary Health Care Kogarah is located at 91-111 Rocky Point Rd, Kogarah NSW 2217.

View map

What happens after your admission will depend on the reason for your visit, but we’ll keep you informed every step of the way.

When your admission is complete you’ll be fitted with an identification band to be worn at all times during your stay. The band is used to check your identity to ensure you receive the correct medications, tests and procedures.

During your stay you may move between ward areas on one or more occasions. Each time you pass from one clinical area to another a formal handover of your care will occur.

Your family can accompany you through your admission and be ready for you when you are admitted to your ward accommodation.

Depending on your situation, your family may also be able to stay beyond visiting hours. But this should be discussed with a member of your care team.

Visiting hours

Calvary Health Care Kogarah is a smoke free zone for patients, visitors and staff.

In line with legislation there is a limited dispensation in respect to palliative care patients.

We can help

If you smoke, please inform your care team and also consider whether this is a good time to quit smoking.

If you would like to quit smoking, we can help

A hospital stay provides you with different routines and extensive peer support that can help you break your smoking habits and start to cope without cigarettes.

While you are a patient in Calvary, nicotine replacement therapy and other forms of support can be provided to help you stop smoking.

We also offer ongoing support and assistance after you leave Calvary.

Find out more from the NSW Health website.

You have a right to receive safe and high-quality health services. Our clinical safety and quality is benchmarked against National Clinical Safety and Quality Standards.

Calvary is committed to safeguarding the privacy of our patients and clients.

All Calvary staff, including doctors, nurses, allied heath, administration, volunteers and others are bound by law, NSW Health Privacy Manual for Health Information, the Calvary Privacy Policy and Code of Conduct to maintain confidentially and protect the privacy of our patients, clients and staff.

We take any suspected breach of privacy very seriously. If you believe your personal information has been used in a manner which you are unsatisfied with, you can make a complaint through Calvary Health Care Kogarah’s Privacy Officer.

PRIVACY RIGHTS AND RESPONSIBILITIES

You have a right to access your personal information, subject to some exceptions allowed by law, and to request a change to your information if you consider it inaccurate.

If you’d like to request access to your personal information or medical records please contact the Calvary Health Care Kogarah Privacy Officer. 

Download Access to Personal Information Form

Return your completed form by email to:

SESLHD-CHC-Kogarah-Requests for [email protected]

or by post to:

Clinical Information Services
Calvary Health Care Kogarah
PO Box 261
KOGARAH  NSW  1485

You won’t be discharged from Calvary Health Care Kogarah until it’s safe for you to leave. Your safety will be assessed against:

• Your condition
• The availability of personal and social support
• Your residential situation
• Your mobility
• Access to communications if an emergency arises

Planning your discharge

As soon as possible after admission, your care team will talk to you about a planned discharge date.

When you’re discharged you will be provided with a formal discharge summary, and your care team will give you information about follow-up appointments with your GP or specialist.

We’ll give you a short-term supply of any new medications prescribed by Calvary.

1. Who is picking you up from hospital?

On your discharge day you’ll need to arrange to be picked up by a family member or friend before 10am.

2. Have you made a follow-up appointment with your doctor?

You need to make a follow up appointment with your doctor as advised by your care team.

3. Have you discussed your medication?

Please make sure you have discussed your discharge medication with your care team. A medication review will be arranged if necessary.

After coming home from hospital you may have new medications to take. Please follow the instructions carefully and avoid making any mistakes with your medication. Visit NPS Medicinewise for more information, or call your GP to discuss your medications.

4. Do you need care when you get home?

Any services that you may require when you go home will be discussed with you by your care team and, where possible, arranged prior to your discharge.

If you have any compliments, complaints or suggestions, please let us know so we can improve our service.

You can do this by:

• Talking to any of our staff
• Providing feedback online
• Completing a feedback form available in all wards and in public areas at Calvary Health Care Kogarah
• Writing to the General Manager
• Contacting the NSW Health Care Complaints Commission