Your rights and responsibilities
Your care is important to us
Calvary Management and Staff support the appropriate Charters and legislative obligations associated with the delivery of your care, including:
Australian Charter of Health Care Rights – This Charter describes the rights of patients and other people using the Australian health system. These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.
The Charter of Care Recipients Rights and Responsibilities – Residential Care – This Charter outlines Residential Aged Care recipient’s rights and responsibilities.
The Charter of Care Recipients Rights and Responsibilities for Home Care – This Charter acknowledges your rights and those of your family and carers, as well as your responsibilities. According to the Charter, services should be delivered in a respectful manner. The Charter also says carers should be recognised as partners in care, and be able to participate in decision making in care situations when the care recipient is unable to do so.
Calvary protects and promotes the rights of each person receiving care.
You have the right to comment about your care:
If you have a comment or complaint about our service:
- Talk to the person in charge or the person delivering your care at the time of the problem
Hospitals and Retirement Communities: You can write, phone or see the person in charge at any time during your stay or afterwards. Contact details are here.
Community Care: Call 1300 660 022 and ask to speak to the manager of your service centre
• If you are not satisfied with the results of your complaint, contact the Chief Executive Officer of the relevant Calvary Service or the National Office here.
• If you have not been able to resolve the problem, you can contact the appropriate State, Territory or Federal agency, such as Health Care Complaints Unit, Ombudsman, State Health Departments, Health Services Commissioner.
It is your responsibility to:
- Answer questions about your health openly and honestly
- Comply with prescribed treatments, or to inform health carers if you do not intend to do so
- Respect the cultural backgrounds and safety of others