The overarching domain of the PEARS Model is Personhood which must inform the approach in all other domains.
There a five principles that form the Personhood domain:
Monitoring: Evidence and Measures
The key tools used to monitor are:
- National Aged Care Quality Standard 1
- National Aged Care Quality Standard 4 (3) (b)
- NPS Score (NPS stands for Net Promoter Score which is a metric used in customer experience programs)
- Residents say they are treated with dignity and respect at all times.